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- Tasks: Manage relationships with enterprise clients and ensure they get the most from our platform.
- Company: Leading digital experience platform based in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: 5+ years in customer-facing roles with strong communication and strategic skills.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 42000 - 84000 £ per year.
A leading digital experience platform in London seeks a Customer Success Manager to oversee relationships with enterprise clients, ensuring they maximize platform value.
Candidates should have 5+ years in customer-facing roles, excellent communication skills, and a strategic mindset.
Responsibilities include:
- Managing customer renewals
- Driving satisfaction
- Negotiating contracts
The ideal candidate will thrive in a dynamic environment and be committed to customer success.
Dedicated CSM, EMEA — Enterprise Renewals & Growth in London employer: Contentful GmbH
Contact Detail:
Contentful GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated CSM, EMEA — Enterprise Renewals & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. This shows you’re genuinely interested and ready to contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role, especially around customer renewals and satisfaction. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that CSM role.
We think you need these skills to ace Dedicated CSM, EMEA — Enterprise Renewals & Growth in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your 5+ years in customer-facing roles. We want to see how your past experiences have prepared you for managing enterprise client relationships and driving satisfaction.
Communicate Clearly: Excellent communication skills are a must! Use clear and concise language in your application to demonstrate your ability to convey complex ideas simply, just like you would with our clients.
Be Strategic: We’re looking for someone with a strategic mindset. In your application, share examples of how you've approached challenges strategically in the past, especially in contract negotiations or renewals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Contentful GmbH
✨Know Your Stuff
Make sure you understand the digital experience platform inside out. Familiarise yourself with its features, benefits, and how it can drive value for enterprise clients. This knowledge will help you answer questions confidently and demonstrate your strategic mindset.
✨Showcase Your Experience
With 5+ years in customer-facing roles, be ready to share specific examples of how you've managed client relationships, driven satisfaction, and handled renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Prepare for Negotiation Scenarios
Since negotiating contracts is part of the role, think about past experiences where you successfully negotiated terms. Be prepared to discuss your approach and how you ensure both parties feel satisfied with the outcome.
✨Emphasise Adaptability
In a dynamic environment, adaptability is key. Share examples of how you've thrived in changing situations or tackled unexpected challenges. This will show that you're not just committed to customer success but also capable of navigating the complexities that come with it.
