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For Companies At a Glance
- Tasks: Drive customer success and ensure clients maximise value from our platform.
- Company: Join a dynamic tech company focused on customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by enhancing customer journeys and driving retention.
- Qualifications: 3+ years in customer-facing roles and strong communication skills.
- Other info: Fast-paced environment with travel opportunities and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, Growth, you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks.
What to expect?
- Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
- Execute customer programs, partnering with our product, sales, and marketing teams.
- Leverage tech tools to manage your day-to-day, with a high level of throughput and organization, continually optimizing workflows for maximum effectiveness.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion.
- Partner with the Renewal team early and often to maintain a high rate of customer retention.
- Translate customer insights into actionable feedback for our product and go-to-market teams and follow up on progress and collaboration with PMs.
- Prepare to travel ~10% annually for customer onsite meetings.
What you need to be successful?
- College / University Degree is highly preferred.
- Excellent oral and written communication skills in English.
- 3+ years of experience in a customer-facing role; Customer Success Management or similar.
Customer Success Manager Growth in London employer: Contentful GmbH
Contact Detail:
Contentful GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so think about how your experiences can showcase that connection.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive customer success and retention. Use specific examples from your past roles to demonstrate your impact and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate your enthusiasm!
We think you need these skills to ace Customer Success Manager Growth in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven customer satisfaction and retention in the past. We want to see how you can bring value to our EMEA customers!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging. We love a good story, so feel free to share examples of how you've successfully communicated with customers or internal teams.
Highlight Relevant Experience: Don’t forget to mention any experience you have with tech tools that help manage customer relationships. If you've worked on customer programs or collaborated with product and sales teams, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Contentful GmbH
✨Know Your Customers
Before the interview, research the company’s EMEA customers and their needs. Understand how the platform can help them achieve their goals. This will show your potential employer that you’re proactive and genuinely interested in driving customer success.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Be ready to demonstrate your ability to translate complex technical information into easy-to-understand language.
✨Highlight Your Organisational Skills
This role requires managing multiple customers at different stages. Share specific strategies or tools you’ve used to stay organised and ensure high throughput. Discuss how you prioritise tasks and manage your time effectively to meet customer needs.
✨Be Ready to Discuss Metrics
Customer health scores and retention benchmarks are crucial in this role. Prepare to talk about how you’ve monitored customer success metrics in previous roles and how you’ve used data to drive improvements and mitigate risks.
