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- Tasks: Build relationships with enterprise accounts and ensure customer success on our platform.
- Company: Join a leading tech company focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be a trusted advisor and make a real impact on customer experiences.
- Qualifications: 5+ years in customer-facing roles with renewals experience preferred.
- Other info: Dynamic role with travel opportunities and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.
This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December.
What to expect?
- Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts.
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning.
- Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Lead effective and consistent customer Business Reviews based on the defined business goals of the customer.
- Flag and proactively mitigate risks within a book of business.
- Drive the renewal conversations to close with Contentful’s largest and most strategic logos.
- Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20.
- Close renewals on time and forecast them accurately to leadership weekly.
- Create and drive customer close plans for renewal.
- Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs.
- Prepare to travel ~25% annually for customer onsite meetings.
What you need to be successful?
- College / University Degree is highly preferred.
- 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management.
Customer Success Manager, Dedicated (f/m/d) in London employer: Contentful GmbH
Contact Detail:
Contentful GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Dedicated (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Contentful on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching common Customer Success Manager scenarios. We should be ready to discuss how we’ve handled customer challenges in the past and how we can drive value for Contentful’s clients.
✨Tip Number 3
Showcase our passion for customer success! During interviews, let’s share specific examples of how we’ve helped customers achieve their goals. This will demonstrate that we’re not just about numbers, but about building relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our excitement for the role can keep us top of mind. Plus, it shows we’re genuinely interested in joining the team at Contentful.
We think you need these skills to ace Customer Success Manager, Dedicated (f/m/d) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer-facing roles and how you've driven renewals and customer satisfaction in the past. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've helped customers achieve their goals or improved customer health scores. Numbers and metrics can really make your application stand out to us.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who embodies the trusted advisor role, so show us your communication style and how you connect with customers. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Contentful GmbH
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you've used these metrics in past roles to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients. Think about specific instances where your approach as a trusted advisor led to successful outcomes for both the customer and your previous employer.
✨Understand Contentful's Platform
Do your homework on Contentful’s platform and its features. Be prepared to discuss how you would help customers maximise their use of the platform and achieve their business goals.
✨Prepare for Negotiation Scenarios
Brush up on your negotiation skills, especially around pricing and contract terms. Think of examples where you've successfully navigated tough conversations and how you can apply those skills in this role.
