Engineering Manager - Business Services (f/m/d) in City of Westminster

Overview

We are looking for an Engineering Manager to lead a new Business Services team, focused on building AI-enabled products for marketers. This team will play a key role in expanding Contentful\'s impact by capturing adjacent spend and workflows, driving innovation at the intersection of content, data, and AI. Because this is a new group being formed, it represents a unique opportunity to act as an entrepreneur inside Contentful: shaping vision, culture, and execution from the ground up.

What to expect? In this role you\\\'ll get to work closely with senior stakeholders across the business to understand business strategy & goals, and work with internal teams and external partners to ensure our technical architecture, tech stack and development strategy are aligned to deliver impact against business goals.

Responsibilities

• Lead and grow a high-performing, globally-distributed engineering team, ensuring a culture of collaboration, ownership, and continuous improvement.
• Partner with Product, Design, and cross-functional stakeholders to define the roadmap for AI-enabled marketing solutions.
• Build scalable, high-performance products that integrate AI capabilities into marketers\\\' daily workflows, with a focus on usability, automation, and business impact.
• Drive innovation and experimentation while ensuring secure, reliable, and performant systems.
• Mentor and develop engineers across levels, fostering technical excellence and leadership growth.
• Guide the team through solution design, coding, testing, deployment, and operations.
• Ensure alignment between technical execution and business objectives, with clear communication of progress and priorities.

Qualifications

• 2+ years of experience leading development teams, with a track record of delivering complex, high-impact technical solutions.
• Be comfortable operating in ambiguous, fast-changing environments, balancing short-term impact with long-term strategy.
• Experience building or integrating AI-powered products (e.g., LLM-based systems, recommendation engines, personalization features), with a focus on delivering customer and business impact.
• Bring technical depth in modern web technologies and AI/ML-enabled applications, with enough hands-on experience to guide solutioning and challenge technical decisions.
• Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets.
• Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity. You\\\'re eager to work with the latest technologies and products.
• Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals.
• Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team.
• Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team.

Bonus

• Familiarity with martech ecosystems, marketing workflows, and integrations.
• Experience working in entrepreneurial or incubation environments, such as starting new teams or products from scratch.
• Knowledge of data privacy, compliance, and security best practices in SaaS and AI-enabled applications.

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here! \"Everyone is welcome here\" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis[ability], or length of time spent unemployed. We invite you to apply and join us!

Benefits

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.