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For Companies At a Glance
- Tasks: Manage relationships with enterprise clients and ensure they get the most from our platform.
- Company: Leading digital experience platform based in London, focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and success.
- Qualifications: 5+ years in customer-facing roles with strong communication and strategic skills.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A leading digital experience platform in London seeks a Customer Success Manager to oversee relationships with enterprise clients, ensuring they maximize platform value.
Candidates should have 5+ years in customer-facing roles, excellent communication skills, and a strategic mindset.
Responsibilities include:
- Managing customer renewals
- Driving satisfaction
- Negotiating contracts
The ideal candidate will thrive in a dynamic environment and be committed to customer success.
Dedicated CSM, EMEA — Enterprise Renewals & Growth employer: Contentful GmbH
Contact Detail:
Contentful GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated CSM, EMEA — Enterprise Renewals & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their platform, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in helping their enterprise clients succeed.
✨Tip Number 3
Practice your communication skills! As a CSM, you'll need to convey complex ideas simply. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as confident and strategic.
✨Tip Number 4
Don't forget to apply through our website! We’re always looking for passionate individuals who are committed to customer success. Plus, it’s a great way to get noticed directly by our hiring team.
We think you need these skills to ace Dedicated CSM, EMEA — Enterprise Renewals & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially those that relate to enterprise clients. We want to see how you've driven satisfaction and managed renewals in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic mindset and how you can help our clients maximise their platform value. Let us know why you're passionate about customer success.
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to negotiate and build relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Contentful GmbH
✨Know Your Stuff
Make sure you understand the digital experience platform inside out. Familiarise yourself with its features, benefits, and how it can drive value for enterprise clients. This knowledge will help you answer questions confidently and demonstrate your strategic mindset.
✨Showcase Your Experience
With 5+ years in customer-facing roles, be ready to share specific examples of how you've managed client relationships, driven satisfaction, and handled renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Communicate Clearly
Excellent communication skills are key for a Customer Success Manager. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show that you value the conversation and can engage effectively with clients.
✨Prepare for Negotiation Scenarios
Since negotiating contracts is part of the role, think about past experiences where you've successfully navigated negotiations. Be prepared to discuss your approach and how you ensure both parties feel satisfied with the outcome. This will showcase your ability to thrive in a dynamic environment.
