At a Glance
- Tasks: Lead a team to develop innovative voice and carrier management solutions.
- Company: Join Connex One, a fast-growing SaaS company in customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and compliance.
- Why this job: Make a real impact in the telecom industry with cutting-edge technology.
- Qualifications: Experience in telecommunications and team leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in the UK, USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing on new customers.
Having worked closely with a lot of individuals at Connex during previous roles, the level of familiarity with people and the product allowed me to immediately pick up large projects and build a team of specialist engineers without too much friction.
As Head of SIP, my projects here included implementing platform-wide geo-redundant voice switching systems and carrier management systems, allowing Connex to make even more use of their already substantial carrier and voice service portfolio. I also headed up a growing team of numbering and carrier interworking engineers, ensuring that voice and related traffic was balanced across our platform, and ensuring rigorous compliance with all relevant national telecommunications regulations — along with adherence to ISO 27001, ISO 9001, HIPAA, MiFID, PCI DSS and NICC.
Further to my larger projects, I consistently engaged with new carriers in the IP Voice, SMS and social-enabled services sectors, performing interworking testing and onboarding them into our ever-growing estate.
My day-to-day involved leading my team of engineers, giving input into potential carrier interworking issues, building and setting up new international routing dialplans based on Least-Cost Routing in an ever-changing market, implementing new voice edge-nodes to balance traffic across our estate, and engaging with customers on escalated issues that required specialist input.
Head of SIP & Global Carrier Solutions in Manchester employer: Content
Connex One is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the rapidly evolving SaaS industry. With a strong focus on employee growth, Connex provides ample opportunities for professional development and encourages team members to take on significant projects that impact the global market. Located in a vibrant tech hub, employees benefit from a supportive culture that values creativity and inclusivity, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of SIP & Global Carrier Solutions in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Connex One. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with SIP, carrier management, and compliance. This will make you stand out during interviews.
✨Tip Number 3
Be ready for technical questions! Brush up on your knowledge of voice switching systems and telecommunications regulations. We want to see that you know your stuff!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Connex team.
We think you need these skills to ace Head of SIP & Global Carrier Solutions in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of SIP & Global Carrier Solutions role. Highlight your experience with voice switching systems, carrier management, and compliance with telecommunications regulations. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Leadership Skills:As a Head of SIP, leadership is key. In your application, be sure to highlight any experience you have in leading teams, managing projects, or engaging with customers. We’re looking for someone who can inspire and guide their team effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Connex!
How to prepare for a job interview at Content
✨Know Your Stuff
Make sure you understand the ins and outs of SIP and carrier management systems. Brush up on your knowledge of voice switching systems and compliance regulations like ISO 27001 and PCI DSS. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of SIP, you'll be leading a team of engineers. Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share specific examples of projects where you built teams or resolved conflicts to demonstrate your capability.
✨Engage with Real Scenarios
Think about potential challenges you might face in this role, such as balancing traffic across platforms or onboarding new carriers. Prepare to discuss how you would approach these situations, showcasing your problem-solving skills and strategic thinking.
✨Connect with the Company Culture
Research Connex One's values and culture. During the interview, express how your personal values align with theirs. This connection can make a big difference, showing that you're not just a fit for the role, but for the company as a whole.
