At a Glance
- Tasks: Lead a team to develop innovative voice and carrier management systems.
- Company: Join Connex One, a fast-growing SaaS company in customer engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic work environment with global expansion opportunities.
- Why this job: Make a real impact in the tech industry with cutting-edge projects.
- Qualifications: Experience in telecommunications and team leadership required.
The predicted salary is between 80000 - 120000 £ per year.
Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in the UK, USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing on new customers.
Having worked closely with a lot of individuals at Connex during previous roles, the level of familiarity with people and the product allowed me to immediately pick up large projects and build a team of specialist engineers without too much friction.
As Head of SIP, my projects here included implementing platform-wide geo-redundant voice switching systems and carrier management systems, allowing Connex to make even more use of their already substantial carrier and voice service portfolio. I also headed up a growing team of numbering and carrier interworking engineers, ensuring that voice and related traffic was balanced across our platform, and ensuring rigorous compliance with all relevant national telecommunications regulations — along with adherence to ISO 27001, ISO 9001, HIPAA, MiFID, PCI DSS and NICC.
Further to my larger projects, I consistently engaged with new carriers in the IP Voice, SMS and social-enabled services sectors, performing interworking testing and onboarding them into our ever-growing estate.
My day-to-day involved leading my team of engineers, giving input into potential carrier interworking issues, building and setting up new international routing dialplans based on Least-Cost Routing in an ever-changing market, implementing new voice edge-nodes to balance traffic across our estate, and engaging with customers on escalated issues that required specialist input.
Head of SIP — Connex One in Manchester employer: Content
Connex One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the rapidly evolving SaaS industry. Employees benefit from extensive growth opportunities, working alongside a talented team dedicated to developing cutting-edge customer engagement platforms. With a strong commitment to compliance and quality, Connex One provides a supportive environment where your contributions directly impact the company's success and expansion across global markets.
StudySmarter Expert Advice🤫
We think this is how you could land Head of SIP — Connex One in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Connex One. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your expertise in omni-channel and AI-driven platforms.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical questions or case studies during interviews. Brush up on your knowledge of telecommunications regulations and voice switching systems to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Connex One. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Head of SIP — Connex One in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of SIP role. Highlight your experience with omni-channel platforms, AI-driven solutions, and any relevant compliance standards like ISO 27001 or PCI DSS. We want to see how your background aligns with what Connex One is all about!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement platforms and how your previous projects relate to the role. We love seeing enthusiasm and a clear connection to our mission at Connex One.
Showcase Your Leadership Skills:As Head of SIP, you'll be leading a team, so make sure to highlight your leadership experience. Share examples of how you've built teams, managed projects, and tackled challenges in the telecoms space. We’re looking for someone who can inspire and guide others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Connex One family!
How to prepare for a job interview at Content
✨Know Your Stuff
Make sure you understand the ins and outs of Connex One's omni-channel and AI-driven platforms. Brush up on your knowledge of voice switching systems, carrier management, and compliance regulations like ISO 27001 and PCI DSS. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Leadership Skills
As Head of SIP, you'll be leading a team of engineers. Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share specific examples of projects where you built teams or resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Engage with Real Scenarios
Think about potential challenges you might face in the role, such as interworking testing or balancing traffic across platforms. Prepare to discuss how you would approach these scenarios, showcasing your problem-solving skills and strategic thinking. This will help interviewers see you as a proactive candidate.
✨Connect with the Culture
Familiarise yourself with Connex One's company culture and values. During the interview, express how your personal values align with theirs. This connection can make a big difference, as companies often look for candidates who will fit well within their team dynamics.
