At a Glance
- Tasks: Deliver exceptional technical solutions and maintain customer relationships from first call to resolution.
- Company: Join Content Guru, a leader in transforming communications with cutting-edge technology.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Equal opportunities employer committed to diversity and inclusion.
- Why this job: Be part of a global team making a real impact in customer support.
- Qualifications: STEM degree or equivalent, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 28000 - 38000 € per year.
Content Guru is hosting a Graduate Assessment Day at our Head Office in Bracknell, Berkshire on Wednesday 3rd June 2026 to recruit STEM graduates for the Engineering Support team. We use cutting‑edge technology to transform communications and deliver seamless end‑to‑end customer journeys. We are looking for STEM graduates with a genuine passion for technology to join our global Support team. As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
Location: Bracknell, Berkshire.
Key Responsibilities
- Maintain ownership of incidents from the initial customer report to resolution.
- Prioritise and categorise faults promptly, escalating to other teams where necessary.
- Deliver software or infrastructure updates.
- Follow appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Keep customers informed and build and maintain relationships of trust with customers.
- Provide excellent customer service at all times.
About You
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non‑technical people.
- Highly technically able.
- Strong problem‑solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law.
Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer employer: Content Guru
Content Guru is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for STEM graduates eager to make an impact in the tech industry. Located in Bracknell, Berkshire, our Head Office offers a collaborative environment where employees are encouraged to grow through continuous learning and development opportunities. With a focus on cutting-edge technology and customer satisfaction, we provide a platform for meaningful contributions and career advancement within a global support team.
StudySmarter Expert Advice🤫
We think this is how you could land Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer
✨Tip Number 1
Get to know the company before the assessment day! Research Content Guru's values, products, and recent news. This will help us tailor your answers and show genuine interest during discussions.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves technical troubleshooting, we recommend working through some common tech issues or scenarios. This will boost your confidence and prepare you for any practical assessments.
✨Tip Number 3
Brush up on your communication skills! As a Support Engineer, you'll need to explain complex tech stuff to customers. We suggest practicing how to simplify technical jargon into everyday language with friends or family.
✨Tip Number 4
Don’t forget to follow up after the assessment day! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our cutting-edge solutions and how you can contribute to our Support team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for STEM graduates, so emphasise your technical background and any customer service experience you've had.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Avoid jargon unless it’s necessary, and remember, we want to understand your thought process!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Graduate Assessment Day. We can’t wait to hear from you!
How to prepare for a job interview at Content Guru
✨Know Your Tech
Brush up on the latest technologies relevant to the role. Be prepared to discuss how you've used tech in your studies or previous roles, and think of examples where you solved technical problems. This will show your genuine passion for technology.
✨Customer Service Mindset
Since the role involves delivering exceptional customer service, think of times when you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories to demonstrate your commitment to customer satisfaction.
✨Practice Problem-Solving
Expect some technical scenarios during the assessment day. Practise common troubleshooting techniques and be ready to explain your thought process clearly. This will help you showcase your strong problem-solving skills effectively.
✨Communicate Clearly
You’ll need to communicate with both technical and non-technical people. Practise explaining complex concepts in simple terms. This will not only help you in the interview but also in the role itself, as building trust with customers is key.
