At a Glance
- Tasks: Join our team to deliver top-notch technical solutions and support to customers.
- Company: Content Guru is a leading cloud communications provider, enhancing customer engagement globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a tech-savvy team making a real impact in customer communications.
- Qualifications: STEM degree or equivalent; strong problem-solving and communication skills required.
- Other info: Assessment Day on 30th July 2025 at our Bracknell office.
The predicted salary is between 28800 - 48000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on Wednesday 30th July 2025, to find the best STEM graduates to join our Engineering Support and Project Engineering teams.
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for…
We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team.
As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
If you\’re a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location…
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role…
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you…
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company…
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success. #J-18808-Ljbffr
Graduate Assessment Day - Engineering Support Engineer employer: Content Guru
Contact Detail:
Content Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Assessment Day - Engineering Support Engineer
✨Tip Number 1
Familiarise yourself with Content Guru's products and services. Understanding their cloud communications solutions and how they enhance customer engagement will help you demonstrate your genuine passion for technology during the assessment day.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Be prepared to discuss specific examples of how you've diagnosed and resolved issues in the past, as this will showcase your problem-solving abilities to the interviewers.
✨Tip Number 3
Practice your communication skills. Since the role involves conveying technical information to both technical and non-technical audiences, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 4
Prepare to engage with potential team members. Show your enthusiasm for collaboration and building relationships by asking insightful questions about the team dynamics and how they support each other in delivering excellent customer service.
We think you need these skills to ace Graduate Assessment Day - Engineering Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Content Guru is looking for in a Graduate Support Engineer. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customise your CV to reflect your STEM background and any relevant technical skills. Emphasise your problem-solving abilities and customer service experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to work in a support role. Mention specific examples of how you've communicated technical information effectively in the past.
Prepare for the Assessment Day: Research common assessment day activities and prepare accordingly. Be ready to demonstrate your technical knowledge and problem-solving skills through practical exercises or group discussions.
How to prepare for a job interview at Content Guru
✨Research Content Guru
Before the interview, take some time to learn about Content Guru's products and services. Understanding their cloud communications solutions and how they enhance customer engagement will show your genuine interest in the company and the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background and problem-solving skills. Think of specific examples from your studies or previous experiences where you successfully resolved technical issues or delivered excellent customer service.
✨Practice Communication
Since the role involves communicating technical information to both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will demonstrate your ability to connect with customers effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the technologies used, or opportunities for professional development. It shows your enthusiasm and helps you assess if the company is the right fit for you.