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- Tasks: Manage facilities, schedule maintenance, and ensure safety standards are met.
- Company: Join Content Guru, a leading cloud communications provider transforming customer engagement globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team driving innovation in communication technology.
- Qualifications: Experience in facilities administration and strong organisational skills required.
- Other info: This role is office-based in Bracknell, requiring reliable commuting five days a week.
The predicted salary is between 36000 - 60000 £ per year.
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for…
Due to our continued global expansion, we are looking for an experienced Facilities Executive to join our team in Bracknell, Berkshire. The Facilities Executive ensures the Company\’s physical properties are maintained, whilst managing costs to a minimum.
Location…
This role is fully office-based and will be based in our head office in Bracknell, Berkshire.
To be considered for this role you must be able to reliably commute to the office 5 days a week. Please note due to the nature of the position a level of flexibility due to out of hours requirements.
Key responsibilities of the role…
Facilities
- Schedule building maintenance tasks and facilities related appointments.
- Establish, review and improve facilities policies, processes and procedures for Radius Court.
- Liaise with companies, service providers and other facilities related contractors, including but not limited to building maintenance, cleaning, heating, electrical and water treatment. Ensure work is carried out to high standards and in accordance with agreed SLAs, following up on any deficiencies.
- Ensure legal, efficient and cost-effective waste management and recycling.
- Ensure proper authorisation is obtained for all activities including from local authorities e.g. building control.
Contracts and invoicing
- Arrange service contracts and building maintenance contracts.
- Source quotes for services and equipment.
- Raise appropriate Purchasing Orders and verify invoicing is correct.
Environment, Health and Safety
- Ensure first aid, fire and other emergency provisions are adequate, including regular checks on equipment e.g. emergency lighting, electrical equipment and wiring, fire extinguishers, fire evacuations, booking courses for first aiders and fire wardens.
- Performance measuring and monitoring – monitor and review environment, health and safety activities.
Administration
- Provide reports and analysis as required.
- Administrate facilities paperwork, related logs and record keeping.
- Assist with other administrative tasks as required.
About you..
- Experience of working in a Facilities Administration role.
- Experience of working with facilities related contractors.
- Good level of written and verbal English.
- Good interpersonal skills.
- Good attention to detail.
- Good organisation skills.
- Good prioritisation and time-management skills.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We\’re devoted to people, and nurture talent and development.
Facilities Manager employer: Content Guru
Contact Detail:
Content Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific facilities management practices and regulations relevant to the UK. Understanding local laws and compliance requirements will show your commitment and readiness for the role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in similar roles. Engaging with industry groups or attending relevant events can provide valuable insights and connections that may help you stand out.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed facilities-related challenges in the past. Be ready to discuss these scenarios during any interviews to showcase your practical experience.
✨Tip Number 4
Research Content Guru's company culture and values. Tailoring your approach to align with their mission of enhancing communication and teamwork can make a positive impression and show that you're a good fit for their team.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Facilities Manager position at Content Guru. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in facilities management and administration. Emphasise your skills in organisation, time management, and your ability to liaise with contractors, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your understanding of Content Guru's mission. Mention specific experiences that demonstrate your ability to manage costs and maintain high standards in facilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Facilities Manager role.
How to prepare for a job interview at Content Guru
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management principles, including maintenance scheduling, contractor management, and health and safety regulations. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experience that highlight your organisational and time-management skills. Discuss how you've successfully managed multiple tasks or projects simultaneously, as this is crucial for a Facilities Manager.
✨Showcase Your Communication Skills
Since the role involves liaising with various contractors and service providers, be ready to demonstrate your strong verbal and written communication skills. You might want to prepare a few scenarios where effective communication led to successful outcomes.
✨Be Ready for Scenario-Based Questions
Expect questions that require you to think on your feet, such as how you would handle an emergency situation or a sudden maintenance issue. Practising responses to these types of questions can help you feel more prepared and confident during the interview.
