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- Tasks: Deliver exceptional technical solutions and maintain customer relationships in a dynamic support role.
- Company: Join Content Guru, a leading cloud communications provider with a global presence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Exciting opportunities for growth in a thriving technical environment.
- Why this job: Kickstart your tech career while making a real impact on customer experiences.
- Qualifications: STEM degree and strong problem-solving skills required.
The predicted salary is between 28000 - 35000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on Wednesday 3rd June 2026, to find the best STEM graduates to join our Engineering Support team. Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
What we are looking for...
We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team. As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location...
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role...
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you...
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Our mission is to enhance the way the world communicates. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer in Bracknell employer: Content Guru
Contact Detail:
Content Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer in Bracknell
✨Tip Number 1
Do your homework on Content Guru! Familiarise yourself with their products and services, especially the cloud communications solutions. This will not only help you in the assessment day but also show your genuine interest in the company.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be delivering technical solutions, brush up on troubleshooting techniques. We recommend going through some common tech issues and how to resolve them, so you're ready to impress.
✨Tip Number 3
Show off your communication skills! Be prepared to explain technical concepts in simple terms. This is key for a Support Engineer role, as you'll need to connect with both technical and non-technical customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team at Content Guru.
We think you need these skills to ace Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your STEM background and any relevant experience that showcases your technical skills and customer service abilities. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you’re excited about joining Content Guru. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We’re looking for those strong problem-solving skills that will help you excel as a Support Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Content Guru
✨Know Your Tech
Brush up on the latest cloud communications technologies and AI developments. Content Guru is all about cutting-edge tech, so being able to discuss these topics will show your genuine passion for the field.
✨Customer Service Mindset
Prepare examples of how you've delivered excellent customer service in the past. This role is all about building trust with customers, so demonstrating your ability to handle issues with empathy and efficiency will set you apart.
✨Problem-Solving Scenarios
Think of specific instances where you've tackled technical problems. Be ready to walk through your thought process and the steps you took to resolve the issue, as this will highlight your strong problem-solving skills.
✨Practice Communication Skills
Since you'll be communicating with both technical and non-technical people, practice explaining complex concepts in simple terms. This will showcase your ability to bridge the gap between different audiences, which is crucial for a Support Engineer.