At a Glance
- Tasks: Design and deliver engaging training experiences for diverse audiences, both online and in-person.
- Company: Join Content Guru, a leading provider of cloud Customer Experience solutions.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Other info: Dynamic work environment with vibrant offices across Europe and beyond.
- Why this job: Be at the forefront of Generative AI while enhancing communication worldwide.
- Qualifications: Experience in training delivery and content creation; strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a creative, engaging, and highly skilled Technical Training & eLearning Specialist to design and deliver exceptional learning experiences across our organisation and to our customers.
Location: Bracknell, Berkshire head office; frequent national and international travel required to support onsite client training.
Key Responsibilities- Training Delivery: Deliver engaging, effective training sessions for internal and external learners, both in person and online. Prepare lesson plans, materials, and facilities in advance of each session, facilitate group work, discussion, and coaching, ensure all training environments meet safety and compliance requirements, and test and refine new delivery methods.
- Digital Content and eLearning Creation: Use video, photo, and instructional design tools to produce high‑quality digital training content, create visually engaging eLearning materials aligned with brand style, collaborate with subject matter experts, produce supporting documents, guides, and supplementary materials, and ensure accessibility and inclusivity.
- Administration & Coordination: Schedule training sessions, manage invites, book rooms, coordinate attendance, maintain and update user profiles and content on the LMS, collect and analyse feedback, provide reports on attendance, satisfaction and engagement, and produce internal learning collateral and process guidance.
- Bachelor’s degree or equivalent experience
- Experience delivering classroom and virtual training to a range of audiences
- Strong customer service skills and a confident, engaging training style
- Experience designing training content or instructional materials
- Comfortable working in a fast‑paced environment with high‑quality output
- Excellent communication, presentation, and interpersonal skills
- Ability to adapt delivery style for different audiences and learning needs
- Skilled in using content creation tools—including video editing and design software
- Strong attention to detail and a passion for continuous learning
- LMS administration experience (desirable)
- Experience in IT/telecoms/communications (desirable)
- Additional languages such as German, Dutch, Japanese, or Spanish (desirable)
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
Technical Training & eLearning Specialist in Bracknell employer: Content Guru
Content Guru is an exceptional employer, offering a dynamic work environment in Bracknell, Berkshire, where creativity and innovation thrive. With a strong focus on employee growth, we provide extensive training opportunities and encourage continuous learning, ensuring our team members are at the forefront of the Generative AI evolution. Our vibrant culture promotes collaboration and inclusivity, making it a rewarding place to develop your career while contributing to transformative customer experience solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Training & eLearning Specialist in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Content Guru's values, products, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. Focus on how your skills in training delivery and content creation can directly benefit Content Guru. We want to see your passion shine through!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral. Remember, it’s all about who you know as much as what you know!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Technical Training & eLearning Specialist in Bracknell
Some tips for your application 🫡
Show Your Creative Side:As a Technical Training & eLearning Specialist, creativity is key! Make sure your application reflects your ability to design engaging learning experiences. Use examples from your past work to showcase how you've made training fun and effective.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience in delivering both classroom and virtual training. Mention specific tools you’ve used for content creation and how they align with our needs.
Highlight Your Communication Skills:We’re looking for someone with excellent communication skills, so make sure to demonstrate this in your application. Use clear, concise language and structure your documents well to show that you can communicate effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Content Guru
✨Know Your Stuff
Make sure you’re well-versed in the latest trends in eLearning and training delivery. Brush up on your knowledge of instructional design tools and be ready to discuss how you've used them in past roles. This will show that you're not just a candidate, but a passionate professional who stays updated in the field.
✨Showcase Your Training Style
Prepare to demonstrate your training style during the interview. You might be asked to conduct a mini-training session or present a lesson plan. Use this opportunity to highlight your engaging delivery methods and how you adapt to different audiences. Remember, they want to see how you can connect with learners!
✨Bring Examples of Your Work
Have a portfolio ready that showcases your previous training materials, eLearning content, and any feedback you've received. This tangible evidence of your skills will help you stand out and give the interviewers confidence in your abilities to create high-quality digital training content.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training goals, their approach to eLearning, and how they measure success. This not only shows your interest in the role but also gives you valuable insights into whether the company aligns with your career aspirations.
