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- Tasks: Join our Engineering Support team to solve real-world problems and enhance customer experiences.
- Company: Content Guru, a leading cloud communications provider with a global impact.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Why this job: Be part of a dynamic team using cutting-edge technology to transform communications.
- Qualifications: STEM degree or equivalent, strong problem-solving skills, and excellent communication abilities.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
The predicted salary is between 28000 - 38000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell, Berkshire on Tuesday 14th April 2026, to find the best STEM graduates to join our Engineering Support team. Content Guru is a leading provider of cloud communications solutions that help businesses across the globe enhance their customer engagement and experience. From our omni‑channel cloud contact center solution to our bespoke integration systems, we use cutting‑edge technology to transform communications and make mass personalization a reality.
This includes our development of AI and propensity modelling to create the seamless end‑to‑end customer journeys that inspire loyalty and power the success of organisations worldwide.
Responsibilities:
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and building and maintaining relationships of trust with customers.
- Providing excellent customer service at all times.
About You:
- Bachelor's degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non‑technical people.
- Highly technically able.
- Strong problem‑solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
Location: This role is based in our head office in Bracknell, Berkshire.
About The Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award‑winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni‑channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Engineering Support Graduate Assessment Day in Bracknell employer: Content Guru
Contact Detail:
Content Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Support Graduate Assessment Day in Bracknell
✨Tip Number 1
Get to know the company before the assessment day! Research Content Guru's products and services, especially their cloud communications solutions. This will help you understand their mission and values, making it easier to connect during your interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves technical troubleshooting, try out some common scenarios or case studies related to customer service in tech. This will prepare you for any practical assessments they might throw your way.
✨Tip Number 3
Show off your communication skills! Be ready to explain complex technical concepts in simple terms. This is key when dealing with both technical and non-technical people, so practice explaining your past projects or experiences clearly.
✨Tip Number 4
Don’t forget to follow up after the assessment day! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decisions.
We think you need these skills to ace Engineering Support Graduate Assessment Day in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engineering Support role. Highlight your STEM degree and any relevant experience that showcases your technical skills and problem-solving abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud communications and how your background makes you a great fit for Content Guru. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role involves communicating technical information, make sure your application reflects your strong written communication skills. Use clear and concise language, and don’t shy away from showing off your ability to explain complex concepts simply.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Content Guru
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with cloud communications, AI, and troubleshooting techniques. Being able to discuss these topics confidently will show that you're not just a graduate, but someone who understands the industry.
✨Customer Service Mindset
Since this role involves maintaining relationships with customers, think about your past experiences in customer service. Prepare examples that highlight your problem-solving skills and how you've successfully communicated technical information to non-technical people.
✨Practice Makes Perfect
Conduct mock interviews with friends or family. Focus on articulating your thoughts clearly and concisely. This will help you feel more comfortable during the actual assessment day and ensure you can express your ideas effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This shows your genuine interest in Content Guru and helps you understand if it's the right fit for you. Questions about their technology stack or future projects can really impress the interviewers.