At a Glance
- Tasks: Join our Engineering Support team to deliver top-notch technical solutions and enhance customer experiences.
- Company: Content Guru, a leading cloud communications provider with a global presence.
- Benefits: Exciting career development opportunities in a dynamic and supportive environment.
- Other info: Join us in Bracknell for a Graduate Assessment Day on August 11th, 2026!
- Why this job: Be part of a tech-driven company transforming communications and making a real impact.
- Qualifications: STEM degree and strong problem-solving skills required.
The predicted salary is between 28000 - 35000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on August 11th, to find the best STEM graduates to join our Engineering Support team.
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality.
This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for...
We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team.
As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location...
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role...
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you...
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaa S) in Europe.
We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe.
Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates.
With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as Web RTC.
We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law.
We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Engineering Support Grad Assessment Day - 11th August 2026 in Bracknell employer: Content Guru
Content Guru is an exceptional employer located in Bracknell, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, the company provides comprehensive training and development opportunities, ensuring that you can thrive in your role as a Graduate Cloud Tech Sales Executive. The supportive team culture and commitment to achieving collective goals make it a rewarding place to build your career while engaging with cutting-edge technologies.
