At a Glance
- Tasks: Deliver exceptional technical solutions and maintain customer relationships.
- Company: Join Content Guru, a global leader in tech support.
- Benefits: Gain hands-on experience in a thriving technical environment.
- Other info: Equal opportunities employer with a focus on diversity.
- Why this job: Kickstart your career in tech with a passionate team.
- Qualifications: STEM degree and strong problem-solving skills required.
The predicted salary is between 25000 - 32000 € per year.
Content Guru is hosting a Graduate Assessment Day in our head office in Bracknell, Berkshire on Wednesday 3rd June 2026 to find STEM graduates to join our Engineering Support team. We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team. As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution. If you are a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and building and maintaining relationships of trust with customers.
- Providing excellent customer service at all times.
About you
- Bachelor’s degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law.
Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer employer: Content Guru Limited
At Content Guru, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Bracknell office is not only a hub for cutting-edge technology but also a place where STEM graduates can thrive, with ample opportunities for professional growth and development. Join us to be part of a supportive global team dedicated to delivering outstanding customer service and technical solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer
✨Tip Number 1
Get to know the company! Before the assessment day, do a bit of research on Content Guru. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Support Engineer, you'll need to think on your feet. Try out some technical challenges or mock scenarios with friends or online resources. This will boost your confidence and prepare you for real-life situations during the assessment.
✨Tip Number 3
Show off your communication skills! During the assessment, make sure to explain your thought process clearly when tackling problems. Remember, it's not just about finding the solution but also about how you convey your ideas to both technical and non-technical folks.
✨Tip Number 4
Don't forget to follow up! After the assessment day, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Wednesday 3rd June 2026 - Graduate Assessment day - Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your STEM background and any relevant experience that showcases your technical skills and customer service abilities. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine passion for technology and why you’re excited about joining our global Support team. Let us know what makes you tick and how you can contribute to our success.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and deliver solutions, so share those stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you. Don’t miss out on this opportunity!
How to prepare for a job interview at Content Guru Limited
✨Know Your Tech
Brush up on your technical knowledge related to the role. Be prepared to discuss specific technologies, tools, or programming languages you’ve worked with. This will show your genuine passion for technology and help you stand out.
✨Customer Service Mindset
Since the role involves delivering exceptional customer service, think of examples from your past experiences where you’ve successfully resolved issues or helped customers. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Problem-Solving
Expect some problem-solving scenarios during the assessment day. Practise common troubleshooting techniques and be ready to explain your thought process clearly. This will showcase your strong problem-solving skills and how you approach technical challenges.
✨Communicate Clearly
You’ll need to communicate technical information to both technical and non-technical people. Practise explaining complex concepts in simple terms. This will highlight your great spoken and written communication skills, which are crucial for the Support Engineer role.
