At a Glance
- Tasks: Coordinate compliance activities and maintain high standards across multiple teams.
- Company: Join Content Guru, a leading provider of cloud Customer Experience solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work in an inclusive culture that values diversity and personal growth.
- Why this job: Be part of a team at the forefront of Generative AI and make a real impact.
- Qualifications: Strong organisational skills and experience in compliance or administration roles.
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a highly organised and proactive Quality & Compliance Executive to join our team. If you have a strong eye for detail, enjoy coordinating processes across multiple teams, and are passionate about maintaining high standards of compliance and continuous improvement, we’d love to hear from you.
We’re seeking a motivated and collaborative professional to support the Group’s quality, environmental, security, and privacy certifications, alongside wider regulatory compliance requirements. You’ll play a key role in ensuring the business remains audit‑ready at all times, supporting internal processes and helping maintain the standards that underpin our world‑class services. The successful candidate will be confident working across departments, coordinating compliance activities, maintaining documentation, and supporting colleagues with training and awareness initiatives.
This role is based in our head office in Bracknell, UK.
Key responsibilities of the role
- Compliance & Process Management
- Establish and maintain the Group Compliance and Regulatory Calendar
- Coordinate compliance activities and ensure departments are aware of key requirements and deadlines
- Support the development, agreement, and documentation of company processes and procedures
- Track evidence and documentation to ensure ongoing compliance with internal and external standards
- Coordinate audits of key business processes and procedures
- Support colleagues in understanding and meeting information security, privacy, quality, and environmental requirements
- ISO Certifications & Audit Coordination
- Coordinate and support the maintenance of ISO and other certifications (such as SOC2) including ISO 9001, ISO 14001, ISO 22301, ISO 27001, and PCI‑DSS
- Liaise with external certification bodies and coordinate audit schedules
- Ensure the business remains prepared for any and all external audits
- Arrange and participate in certification review meetings
- Maintain clear and engaging communication across the business regarding audit readiness and compliance requirements
- Risk & Continuous Improvement
- Coordinate internal risk registers and risk meetings
- Proactively identify and escalate compliance risks to management
- Support the development of a culture of continuous improvement across the business
- Help implement pragmatic and effective processes that maintain compliance while supporting operational efficiency
- Training & Awareness
- Coordinate training and awareness activities relating to quality, security, environmental, and privacy standards
- Work closely with the People team to ensure colleagues receive appropriate compliance‑related training and updates
About you
- Bachelor’s degree or equivalent professional experience
- Strong experience in a coordination or administration role
- Experience supporting or managing ISO certifications or similar and/or compliance frameworks
- Excellent organisational skills with the ability to manage competing priorities and deadlines
- Strong communication and interpersonal skills
- A proactive and detail‑oriented approach to problem solving
- Good negotiation and influencing skills
- Strong Microsoft Office skills
- Experience in internal auditing, continuous improvement initiatives, or delivering training is desirable
- Experience within IT, telecoms, or technology environments is advantageous
About the Company
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With offices in the UK, Germany, Japan, Greece, Australia, the Netherlands, Portugal, and the US our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Quality & Compliance Executive employer: Content Guru Limited
Content Guru is an exceptional employer, offering a dynamic work environment in Bracknell, UK, where innovation meets collaboration. As a leader in the Customer Experience sector, we prioritise employee growth through continuous training and development opportunities, fostering a culture of inclusivity and excellence. Join us to be part of a forward-thinking team that values compliance and quality while empowering you to make a meaningful impact in the world of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Compliance Executive
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Content Guru Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Quality & Compliance Executive
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Content Guru Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Content Guru Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Content Guru Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
