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- Tasks: Join our team as a Support Engineer, solving tech issues and delivering top-notch customer service.
- Company: Content Guru is Europe's leading provider of cloud communications solutions, transforming customer engagement globally.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Kickstart your career in tech while making a real impact on customer experiences worldwide.
- Qualifications: STEM degree or equivalent, strong problem-solving skills, and excellent communication abilities required.
- Other info: Assessment Day on 30th July 2025 at our Bracknell office - don't miss out!
The predicted salary is between 28800 - 48000 £ per year.
Content Guruare thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on Wednesday 30th July 2025, to find the best STEM graduates to join our Engineering Support and Project Engineering teams.
Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for…
We are looking for STEM graduates with a genuine passion for technology to join ourfantastic global Support team.
As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
If you\’re a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location…
This role is based in our head office inBracknell, Berkshire.
Key responsibilitiesof the role…
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you…
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company…
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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Graduate Assessment Day - Engineering Support Engineer employer: Content Guru Limited
Contact Detail:
Content Guru Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Assessment Day - Engineering Support Engineer
✨Tip Number 1
Familiarise yourself with Content Guru's products and services, especially their cloud communications solutions. Understanding how their technology works will help you engage in meaningful conversations during the assessment day.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Be prepared to demonstrate your problem-solving abilities through practical scenarios or role-playing exercises that may be part of the assessment.
✨Tip Number 3
Practice your communication skills, particularly how to explain complex technical concepts to non-technical individuals. This is crucial for a Support Engineer role, as you'll need to build trust with customers.
✨Tip Number 4
Show your passion for technology and customer service during the assessment. Share examples from your experiences where you've gone above and beyond to help others, as this aligns with the company's values.
We think you need these skills to ace Graduate Assessment Day - Engineering Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Content Guru is looking for in a candidate. Highlight the key responsibilities and required skills, and think about how your experiences align with them.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Engineering Support Engineer role. Emphasise your STEM background, problem-solving abilities, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to work in a technical support environment. Use specific examples from your academic or work experience to demonstrate your qualifications and enthusiasm for the role.
Prepare for Assessment Day: Since this is a Graduate Assessment Day, prepare for potential group activities and interviews. Practice articulating your thoughts clearly and confidently, and be ready to discuss your technical knowledge and customer service experiences.
How to prepare for a job interview at Content Guru Limited
✨Research Content Guru
Before the interview, take some time to learn about Content Guru's services and their impact on customer engagement. Understanding their cloud communications solutions and recent developments will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background and problem-solving abilities. Think of specific examples from your studies or previous experiences where you successfully resolved technical issues or delivered excellent customer service.
✨Practice Communication Skills
Since the role involves communicating technical information to both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will demonstrate your ability to connect with customers and colleagues alike.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
