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- Tasks: Design and deliver engaging training experiences for users of our award-winning technology.
- Company: Join Content Guru, a leading provider of cloud Customer Experience solutions.
- Benefits: Competitive salary, vibrant work environment, and opportunities for travel and professional growth.
- Other info: Dynamic role with opportunities for international travel and collaboration.
- Why this job: Make a real impact by empowering others to master cutting-edge technology.
- Qualifications: Experience in training delivery and content creation, with strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a creative, engaging, and highly skilled Technical Training & eLearning Specialist to design and deliver exceptional learning experiences across our organisation and to our customers. If you are passionate about helping others learn, confident delivering training in person and virtually, and excited by the prospect of producing high-quality digital learning content, we’d love to hear from you.
What we are looking for… We’re seeking a specialist with strong communication skills and a passion for learning. You’ll act as a subject matter expert on the storm® platform, creating and delivering training that empowers users to make the very best use of our award‑winning technology. With a blend of live training delivery, digital content creation, and LMS administration, this role offers the chance to make a high‑impact contribution to learning across our global customer base.
Location… This role is based at our Bracknell, Berkshire head office. Frequent national and international travel will be required to support onsite client training.
Key responsibilities of the role…
- Training Delivery: In‑room and Virtual
- Deliver engaging, effective training sessions for internal and external learners, both in person and online.
- Prepare lesson plans, materials, and facilities in advance of each session.
- Facilitate group work, discussion, and coaching to ensure an interactive learning experience.
- Ensure all training environments meet safety and compliance requirements.
- Test and refine new delivery methods to ensure smooth execution.
- Digital Content and eLearning Creation
- Use video, photo, and instructional design tools to produce high‑quality digital training content.
- Create visually engaging eLearning materials aligned with our brand style and learning outcomes.
- Collaborate with subject matter experts to identify learning needs and design effective solutions.
- Produce supporting documents, guides, and supplementary materials.
- Ensure accessibility and inclusivity across all content.
- Administration & Coordination
- Schedule training sessions, manage invites, book rooms, and coordinate attendance.
- Maintain and update user profiles and content on the Learning Management System (LMS).
- Collect and analyse feedback, providing reports on attendance, satisfaction, and engagement.
- Produce internal learning collateral and process guidance as required.
About you…
- Bachelor’s degree or equivalent experience
- Experience delivering classroom and virtual training to a range of audiences
- Strong customer service skills and a confident, engaging training style
- Experience designing training content or instructional materials
- Comfortable working in a fast‑paced environment with high‑quality output
- Excellent communication, presentation, and interpersonal skills
- Ability to adapt delivery style for different audiences and learning needs
- Skilled in using content creation tools—including video editing and design software
- Strong attention to detail and a passion for continuous learning
- LMS administration experience (desirable)
- Experience in IT/telecoms/communications (desirable)
- Additional languages such as German, Dutch, Japanese, or Spanish (desirable)
About the Company… Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
Technical Training & eLearning Specialist in Bracknell employer: Content Guru Limited
Contact Detail:
Content Guru Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Training & eLearning Specialist in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials, eLearning content, and any successful training sessions you've delivered. This will give employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interview, rehearse your delivery style and responses to common questions. Consider doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Content Guru. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Training & eLearning Specialist in Bracknell
Some tips for your application 🫡
Show Your Passion for Learning: When you're writing your application, let your enthusiasm for helping others learn shine through. We want to see how passionate you are about training and eLearning, so share any relevant experiences that highlight this.
Tailor Your Content: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love it when candidates connect their background directly to what we’re looking for, especially around training delivery and content creation.
Be Clear and Engaging: Your written application should be as engaging as the training sessions you’ll deliver. Use clear language and a friendly tone to showcase your communication skills. Remember, we’re looking for someone who can captivate an audience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Content Guru!
How to prepare for a job interview at Content Guru Limited
✨Know Your Stuff
Make sure you’re well-versed in the storm® platform and its features. Brush up on the latest updates and be ready to discuss how you can leverage this knowledge to create engaging training sessions.
✨Showcase Your Training Style
Prepare a mini training session or presentation that demonstrates your delivery style. This could be a mock training on a topic relevant to the role, showcasing your ability to engage an audience both in-person and virtually.
✨Bring Your Creativity
Think about innovative ways to create digital content. Be ready to share examples of past projects where you’ve used video, photo, or design tools to enhance learning experiences. Creativity is key in this role!
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training goals and challenges. This shows your genuine interest in the role and helps you understand how you can make a high-impact contribution to their learning initiatives.