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- Tasks: Join our Engineering Support team to deliver top-notch technical solutions and enhance customer experiences.
- Company: Content Guru, a leading cloud communications provider with a global presence.
- Benefits: Exciting career development opportunities in a thriving tech environment.
- Other info: Dynamic workplace with a commitment to diversity and employee growth.
- Why this job: Be part of a team transforming communications with cutting-edge technology and AI.
- Qualifications: STEM degree and strong problem-solving skills required.
The predicted salary is between 28800 - 48000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on Tuesday 14th April 2026, to find the best STEM graduates to join our Engineering Support team. Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
What we are looking for...
We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team. As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location...
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role...
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you...
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Our mission is to enhance the way the world communicates.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Engineering Support Graduate Assessment Day in Bracknell employer: Content Guru Limited
Contact Detail:
Content Guru Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Support Graduate Assessment Day in Bracknell
✨Tip Number 1
Do your homework on Content Guru! Familiarise yourself with their cloud communications solutions and the tech they use. This will help you stand out during the assessment day and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be delivering technical solutions, brush up on troubleshooting techniques. Maybe even run through some common scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! Be ready to explain complex technical concepts in simple terms. This is key for building trust with customers, so think of examples where you've done this before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Content Guru.
We think you need these skills to ace Engineering Support Graduate Assessment Day in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight your STEM background and any relevant experience that showcases your technical skills and problem-solving abilities. We want to see how you fit into our Engineering Support team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine passion for technology and why you want to join Content Guru. Be sure to mention any specific projects or experiences that relate to the role, as this will help us see your enthusiasm.
Showcase Your Communication Skills: Since you'll be delivering exceptional customer service, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to explain any technical concepts in a way that's easy to understand for non-technical folks.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Content Guru Limited
✨Know Your Tech
Brush up on the latest cloud communication technologies and AI developments. Content Guru is all about cutting-edge tech, so being able to discuss these topics will show your genuine passion for the field.
✨Customer Service Mindset
Prepare examples of how you've delivered excellent customer service in the past. This role is all about building trust with customers, so demonstrating your ability to handle technical issues while keeping the customer informed is key.
✨Problem-Solving Scenarios
Think of specific instances where you’ve solved complex problems, especially in a technical context. Be ready to walk through your thought process during the interview, as this will highlight your strong problem-solving skills.
✨Practice Communication Skills
Since you'll be communicating with both technical and non-technical people, practice explaining complex concepts in simple terms. This will help you stand out as someone who can bridge the gap between tech and users effectively.