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- Tasks: Coordinate workshop operations and process warranty claims efficiently.
- Company: Join a prestigious UK leader in waste management vehicle manufacturing.
- Benefits: Enjoy a competitive salary, enhanced pension, health plans, and discounts.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Flexible working hours with excellent career growth opportunities.
The predicted salary is between 24000 - 33600 £ per year.
We are working on behalf of our prestigious client, who have been in business since the early 1900s and they are the UK’s market leader in the manufacture of waste management vehicles. Their famous brand name is seen on the front of leading waste management companies' cabs every day across the United Kingdom’s streets.
Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined Workshop and Warranty Administrator to join their Worksop based team.
Hours: 35.5 hours per week, between 08:30 and 16:30 (Mon to Thurs) and 08:30 - 14:30 on Friday
Salary: up to £24,000 per year DOE
Company Benefits include but are not limited to:
- Enhanced pension scheme and DIS benefit
- Employee assistance programme
- Health shield medical cash plan
- Training and development
- Bike to work scheme
- Occ health support
- My benefits platform – offering discounts from high street retailers and more
Job Purpose: To provide a key role in the efficient running of workshop operations, ensuring warranty claims are processed accurately and efficiently.
Main Duties and Responsibilities:
- The coordination of service bookings and workshop schedules
- Maintain accurate records of vehicle bookings, job progress and any updates
- Liaising with suppliers and the team to process warranty claims
- Ensure compliance with company procedures
Accountabilities & Commitments Required:
- Request assistance when task is outside ability, skill level or training experience
- Customer care – use all reasonable endeavours to provide the best possible service to our customers
- Comply with all company H&S procedures and policies
- Risk assessment and ensure safe working practices are being carried out at all times
- Actively encourage the use of appropriate Personal Protective Equipment (PPE) at all times
- Highlight possible areas of risk and assist/report any potential hazards
Criteria (E)ssential / (D)esirable:
- Knowledge:
- Call Handling E
- Administration E
- HGV & Waste Industry Experience D
- Customer Service Experience E
- Previous transferrable experience D
- Microsoft Office E
- Excel E
- Able to work on own initiative or as part of a team E
- Ability to communicate with others effectively E
- Ability to maintain high output levels E
- Able to stay focused under pressure E
- Results driven & orientated E
- Flexible approach to working E
- Overtime when required E
Quality & Environmental Responsibilities: Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.
We are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Experience: HGV Service Administration, Transport or similar: 2 years (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Workshop And Warranty Controller in Nottingham employer: Contek Recruitment Solutions Ltd
Contact Detail:
Contek Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop And Warranty Controller in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their history, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for common interview questions related to workshop operations and customer service. Practise your responses so you can showcase your skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Workshop And Warranty Controller in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your call handling and administration experience, as well as any relevant customer service roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working with us in the waste management industry and how your background makes you a great fit.
Showcase Your Skills: Don’t forget to highlight your Microsoft Office and Excel skills, as these are essential for the role. If you have experience in the HGV or waste industry, make sure to mention that too. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Contek Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the waste management industry and the specific role of a Workshop and Warranty Administrator. Familiarise yourself with common warranty processes and vehicle maintenance terminology, as this will show your enthusiasm and understanding of the job.
✨Show Off Your Customer Service Skills
Since customer care is a big part of the role, be ready to share examples of how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Team Spirit
This position requires working closely with others, so be prepared to discuss your experience in team settings. Share examples of how you've collaborated with colleagues or liaised with suppliers to achieve a common goal, highlighting your ability to communicate effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows that you're genuinely interested in the role and helps you determine if it's the right fit for you.
