Workshop And Warranty Controller in Mansfield Woodhouse

We are working on behalf of our prestigious client, who have been in business since the early 1900s and they are the UK’s market leader in the manufacture of waste management vehicles. Their famous brand name is seen on the front of leading waste management companies' cabs every day across the United Kingdom’s streets. Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined Workshop and Warranty Administrator to join their Worksopp-based team.

Hours: 35.5 hours per week, between 08:30 and 16:30 (Mon to Thurs) and 08:30 – 14:30 on Friday.

Salary: up to £24,000 per year DOE.

Company Benefits:

• Enhanced pension scheme and DIS benefit.
• Employee assistance programme.
• Health shield medical cash plan.
• Training and development.
• Bike to work scheme.
• Occ health support.
• My benefits platform – offering discounts from high street retailers and more.

Job Purpose: To provide a key role in the efficient running of workshop operations, ensuring warranty claims are processed accurately and efficiently.

Main Duties and Responsibilities:

• Coordinating service bookings and workshop schedules.
• Maintaining accurate records of vehicle bookings, job progress and any updates.
• Liaising with suppliers and the team to process warranty claims.
• Ensuring compliance with company procedures.

Accountabilities & Commitments Required:

• Request assistance when task is outside ability, skill level or training experience.
• Customer care – use all reasonable endeavours to provide the best possible service to our customers.
• Comply with all company H&S procedures and policies.
• Risk assessment and ensure safe working practices are being carried out at all times.
• Actively encourage the use of appropriate Personal Protective Equipment (PPE) at all times.
• Highlight possible areas of risk and assist/report any potential hazards.

Criteria (E)ssential / (D)esirable:

• Call Handling E
• Administration E
• HGV & Waste Industry Experience D
• Customer Service Experience E
• Previous transferrable experience D
• Microsoft Office E
• Excel E
• Able to work on own initiative or as part of a team E
• Ability to communicate with others effectively E
• Ability to maintain high output levels E
• Able to stay focused under pressure E
• Results driven & orientated E
• Flexible approach to working E
• Overtime when required E

Quality & Environmental Responsibilities: Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.

Equal Opportunities: We are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Experience: HGV Service Administration, Transport or similar: 2 years (required)

Work Authorisation: United Kingdom (required)

Work Location: In person