At a Glance
- Tasks: Support field service operations and ensure exceptional customer service.
- Company: Join a dynamic team in Aldridge focused on delivering top-notch service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the backbone of our service team and make a real difference.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
Location: Aldridge, WS9 8TZ
Hours: 40 hours per week | 08:00 – 16:30, Monday to Friday
Salary: Up to £28,894.81 per annum (depending on experience)
Are you organised, customer-focused, and great at keeping things running smoothly behind the scenes? We are looking for a Field Service Administrator to join our team in Aldridge. You will play a key role in supporting our field service operations and ensuring our customers receive an exceptional service experience.
In this varied role, you will work closely with field technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, your work will directly ensure jobs are completed accurately and efficiently.
Key Responsibilities
- Raising job cards and maintaining accurate service records
- Processing technician time bookings and job information
- Checking and collating service documentation within agreed timescales
- Finalising parts and labour charges on completed jobs
- Closing jobs and supporting the timely completion of service activity
- Reviewing and processing service invoices and credit notes
- Creating, monitoring, and submitting warranty claims
- Generating reports and assisting the wider service team as required
- Maintaining company procedures and expanding your product knowledge
What We Are Looking For
- Previous administrative experience (preferably in service, engineering, or operations)
- Strong customer service and communication skills
- Solid working knowledge of Microsoft Excel and Word
- Excellent organisation, time management, and task prioritisation abilities
- A collaborative approach with the resilience to work under pressure
- A flexible, results-driven mindset
If you thrive in a busy team environment and take pride in delivering high-quality administrative support, apply today.
Field Service Administrator in Aldridge employer: Contek Recruitment Solutions LTD.
Join a leading industry player in Stockport as an Industrial Electrician, where you will not only enhance your technical skills but also enjoy a supportive work culture that values professionalism and collaboration. With opportunities for ongoing projects and the chance to work on high-profile assignments, this role offers a pathway for career growth and development within a dynamic environment. Experience the benefits of working with a reputable company that prioritises employee satisfaction and fosters a culture of excellence.
Contact Details:
Contek Recruitment Solutions LTD. Recruitment Team
