Help Desk Engineer

Job Title: VOIP Engineer Technology Reports To: Head of Software Development? My client are an exciting start up, looking for a VoIP Engineer to play a critical role in the design, implementation, and support of telephony solutions across their infrastructure. This role requires deep technical expertise in VoIP systems, especially Asterisk-based platforms, and a working knowledge of networking protocols and Linux environments. VoIP Platform Engineering: # Collaborate on custom PBX deployments and integrations with third-party systems. Handle L3 support escalations, perform advanced diagnostics, and resolve critical voice and networking issues. # Monitor and analyse telephony traffic to identify anomalies, optimise performance, and reduce call quality issues. # React quickly to alerts and incidents , working to rapidly restore service and conduct post-incident reviews. Maintain and secure Linux-based systems (Ubuntu, CentOS, Debian) including package management and system hardening. # Create and maintain scripts and tools using Perl, PHP, Python, and Bash to support automation, provisioning, and QA. # Interface with call routing, rating, and billing platforms . Monitoring and Optimization: # Design and manage monitoring, alerting, and logging solutions for VoIP platforms. # Minimum 3 years hands-on experience with Asterisk, VoIP, and SIP networks (5+ years preferred). # Strong working knowledge of TCP/IP, NAT, PAT, and firewall technologies related to VoIP. # Experience with Linux system administration and tools such as yum, apt, systemd, and Bash scripting. # Familiarity with MySQL and MongoDB database systems. # Ability to write and maintain scripts in Perl, PHP, Python, and Bash. # Understanding of call flow, SIP trace analysis, RTP streams , and protocol troubleshooting. # Experience integrating with or supporting call routing , rating, and billing systems. Experience with AI/ML or open-source tools applied to VoIP or network analytics. # Docker) and microservice deployments. Eagerness to learn and stay up to date with emerging voice and networking technologies. Bachelor\’s degree in Telecommunications, Computer Science, or a related technical field preferred. Relevant certifications in VoIP, networking, or Linux administration are a plus. Salary: Competitive, based on experience and qualifications.