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- Tasks: Lead daily operations in pest control, ensuring top-notch service and team performance.
- Company: Join Contego, a top pest control company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a company vehicle, private medical insurance, and opportunities for training and development.
- Why this job: Be part of a supportive culture that values growth while making a positive impact on communities.
- Qualifications: Experience in management and pest control preferred; strong leadership and communication skills required.
- Other info: Full-time role with on-call availability; commission pay and pension included.
The predicted salary is between 36000 - 60000 £ per year.
Scotland and surrounding areas £TBD Full Time
Contego have an exciting opportunity for an Operations Supervisor to join our team in Scotland and assist us in ensuring our clients receive great customer service.
Company Overview:
Contego is a leading pest control company dedicated to delivering exceptional service and pest risk reduction solutions across various sectors. With a commitment to customer satisfaction and operational excellence, we are seeking an experienced Operations Supervisor to join our dynamic team.
Job Description:
As an Operations Supervisor, you will play a crucial role in managing the day-to-day operations of a busy pest control region. Reporting to the Operations Director, you will be responsible for ensuring efficient service delivery, maintaining profitability, and driving pest risk reduction initiatives within your area of responsibility.
Key Responsibilities:
- Oversee all routine services, call outs, and follow-ups to ensure completion within agreed timeframes and contractual specifications.
- Monitor pest risk levels and collaborate with Pest Risk Managers to minimize risks and achieve first-time fixes whenever possible.
- Conduct new starter and refresher training sessions in line with industry standards.
- Address customer reviews, complaints, and incidents with a focus on improving satisfaction and reducing risks.
- Monitor workloads, distribute tasks efficiently among team members, and identify resource needs.
- Provide regular feedback to the Operations Director on team performance and identify areas for improvement or support.
- Uphold company standards and policies, including health and safety protocols, using management systems effectively.
- Maximise sales opportunities and support the sales team as needed.
Requirements:
- Previous experience in a similar role, preferably within the pest control industry.
- Strong leadership and communication skills, with the ability to motivate and develop a field-based team.
- Understanding of client contract specifications and the ability to ensure compliance.
- Commitment to promoting a safe working environment and adherence to health and safety policies.
- Proven track record in achieving KPIs and driving operational excellence.
- Company vehicle
- Private Medical Insurance
- WageStream
- Training and development opportunities
- Supportive work culture with opportunities for growth and advancement
Application Process:
To apply for the position of Operations Supervisor at Contego, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Join our team and contribute to our mission of delivering exceptional pest control services while promoting a safe and healthy environment for our clients and communities.
Terms of Employment
40 hours per week – Monday – Friday (On-call availability)
Start as soon as possible
Job Type: Permanent, Full Time
Supplemental Pay Types:Commission Pay
Reference ID: Operations Supervisor Scotland
Job Types: Full-time, Permanent
Additional pay:
- Commission pay
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
- RSPH or BPCA Level 2 qualification
Experience:
- Management: 1 year (preferred)
- Health & Safety: 1 year (preferred)
- Pest Control: 1 year (preferred)
Work Location: On the road
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Operations Supervisor Scotland employer: Contego Environmental Services Ltd.
Contact Detail:
Contego Environmental Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor Scotland
✨Tip Number 1
Familiarise yourself with the pest control industry and its specific challenges in Scotland. Understanding local regulations and pest issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the pest control sector, especially those who have experience in supervisory roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've improved operational efficiency or customer satisfaction in previous roles.
✨Tip Number 4
Research Contego's values and mission to align your responses during the interview. Showing that you understand their commitment to customer service and operational excellence can set you apart from other candidates.
We think you need these skills to ace Operations Supervisor Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the pest control industry. Emphasise your leadership skills and any specific achievements related to customer service and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are the ideal candidate for the Operations Supervisor role. Mention your understanding of client contract specifications and your commitment to health and safety protocols, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with managing teams, achieving KPIs, and driving operational improvements. Use specific examples to demonstrate how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting your application, take the time to proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Contego Environmental Services Ltd.
✨Know the Company Inside Out
Before your interview, make sure to research Contego thoroughly. Understand their services, values, and recent achievements in the pest control industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in operations management, especially within the pest control sector. Use specific examples to illustrate how you've successfully managed teams, improved service delivery, or achieved KPIs in past roles.
✨Showcase Leadership Skills
As an Operations Supervisor, strong leadership is key. Be ready to share instances where you've motivated a team, resolved conflicts, or implemented training programmes. Highlight your ability to foster a positive work environment and drive operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenarios related to customer complaints, team performance issues, or health and safety challenges. Think about how you would handle these situations effectively while maintaining company standards.
