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- Tasks: Lead daily operations in pest control, ensuring top-notch service and team performance.
- Company: Join Contego, a top pest control company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a company car, private medical insurance, and opportunities for training and development.
- Why this job: Be part of a supportive culture that values growth while making a positive impact on communities.
- Qualifications: Experience in management, preferably in pest control, with strong leadership and communication skills.
- Other info: Full-time role with a Monday to Friday schedule; on-call availability required.
The predicted salary is between 36000 - 60000 £ per year.
Scotland and surrounding areas £TBD Full Time
Contego have an exciting opportunity for an Operations Manager to join our team in Scotland and assist us in ensuring our clients receive great customer service.
Company Overview:
Contego is a leading pest control company dedicated to delivering exceptional service and pest risk reduction solutions across various sectors. With a commitment to customer satisfaction and operational excellence, we are seeking an experienced Operations Manager to join our dynamic team.
Job Description:
As an Operations Manager, you will play a crucial role in managing the day-to-day operations of a busy pest control region. Reporting to the Operations Director, you will be responsible for ensuring efficient service delivery, maintaining profitability, and driving pest risk reduction initiatives within your area of responsibility.
Key Responsibilities:
- Manage the service delivery and profitability within the designated area, ensuring adherence to KPIs and meeting required targets.
- Oversee all routine services, call outs, and follow-ups to ensure completion within agreed timeframes and contractual specifications.
- Monitor pest risk levels and collaborate with Pest Risk Managers to minimize risks and achieve first-time fixes whenever possible.
- Maintain and manage the profit and loss (P&L) for the covered area, including analysis of stock, salary, and fuel expenditure.
- Coordinate staffing levels to support full service delivery while aligning with revenue generation.
- Conduct new starter and refresher training sessions in line with industry standards.
- Address customer reviews, complaints, and incidents with a focus on improving satisfaction and reducing risks.
- Monitor workloads, distribute tasks efficiently among team members, and identify resource needs.
- Provide regular feedback to the Operations Director on team performance and identify areas for improvement or support.
- Uphold company standards and policies, including health and safety protocols, using management systems effectively.
- Maximise sales opportunities and support the sales team as needed.
Requirements:
- Previous experience in a similar role, preferably within the pest control industry.
- Strong leadership and communication skills, with the ability to motivate and develop a field-based team.
- Understanding of client contract specifications and the ability to ensure compliance.
- Proficiency in using management systems and IT tools for stock control, reporting, and communication.
- Commitment to promoting a safe working environment and adherence to health and safety policies.
- Proven track record in achieving KPIs and driving operational excellence.
- Company vehicle
- Private Medical Insurance
- WageStream
- Training and development opportunities
- Supportive work culture with opportunities for growth and advancement
Application Process:
To apply for the position of Operations Manager at Contego, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Join our team and contribute to our mission of delivering exceptional pest control services while promoting a safe and healthy environment for our clients and communities.
Terms of Employment
40 hours per week – Monday – Friday (On-call availability)
Start as soon as possible
Job Type: Permanent, Full Time
Supplemental Pay Types: Commission Pay
Reference ID: Operations Manager Scotland
Job Types: Full-time, Permanent
Additional pay:
- Commission pay
- Company car
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
- RSPH or BPCA Level 3 qualification
Experience:
- Management: 1 year (preferred)
- Health & Safety: 1 year (preferred)
- Pest Control: 1 year (preferred)
Work Location: On the road
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Operations Manager Scotland employer: Contego Environmental Services Ltd.
Contact Detail:
Contego Environmental Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Scotland
✨Tip Number 1
Familiarise yourself with the pest control industry, especially in Scotland. Understanding local regulations and common pest issues can give you an edge during interviews, showing your commitment to the role.
✨Tip Number 2
Network with professionals in the pest control sector. Attend industry events or join relevant online forums to connect with others who might provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with specific examples that demonstrate your ability to motivate and develop staff, as this is crucial for the role.
✨Tip Number 4
Research Contego's values and recent projects. Tailoring your conversation to align with their mission of exceptional service and operational excellence will show your genuine interest in the company and its goals.
We think you need these skills to ace Operations Manager Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the pest control industry. Emphasise your leadership skills and any achievements related to KPIs and service delivery.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the Operations Manager role. Mention specific examples of how you've successfully managed teams, improved customer satisfaction, or driven operational excellence in previous positions.
Highlight Relevant Qualifications: If you have RSPH or BPCA Level 3 qualifications, be sure to mention them prominently. Also, include any other relevant certifications that demonstrate your commitment to health and safety standards.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've addressed customer complaints or incidents in the past. Highlight your ability to improve processes and reduce risks, which is crucial for this role.
How to prepare for a job interview at Contego Environmental Services Ltd.
✨Know the Company Inside Out
Before your interview, make sure to research Contego thoroughly. Understand their services, values, and recent achievements in the pest control industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in operations management, especially within the pest control sector. Use specific examples to illustrate how you've successfully managed service delivery, met KPIs, and improved customer satisfaction in past roles.
✨Showcase Leadership Skills
As an Operations Manager, strong leadership is key. Be ready to share examples of how you've motivated and developed teams in the past. Discuss your approach to training new starters and how you handle team performance feedback.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage operational challenges. Think about potential issues you might face in this role, such as handling customer complaints or managing staffing levels, and prepare your responses accordingly.
