Job Title: Customer Support Expert (Contact Centre)
6 Month Contract
£19.06 per hour - Inside IR35 (Umbrella Rate)
Based in Manchester
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Qualifications and Skills:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
Desirable:
- Previous experience working in a customer service environment.
Working Patterns:
Mon Fri 9:00 am - 5:15 pm, Sat 9:00 am - 1:00 pm on a rota basis
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Customer Service Advisor in Salford employer: Contechs Consulting
As a Business Operations Coordinator in Dunton, Essex, you will join a dynamic team that values collaboration and innovation. Our company offers competitive hourly rates, a supportive work culture, and ample opportunities for professional growth, ensuring that you can thrive in your role while contributing to meaningful projects. With a focus on employee development and a commitment to excellence, we provide a rewarding environment where your contributions are recognised and valued.
