At a Glance
- Tasks: Deliver exceptional customer service via calls, emails, and live chat in a dynamic contact centre.
- Company: Join Contechs, a leading recruitment consultancy in the automotive and technology sectors.
- Benefits: Earn £17.46 per hour with support from an in-house Contractor Care Team.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Duration: 6 Month Contract
Location: Manchester
£17.46 per hour - Inside IR35 (Umbrella Rate)
Position Description: Customer Support Expert (Contact Centre)
Position Overview: As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for the Clients' Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Skills Required:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Client Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required:
- Desirable: Previous experience working in a customer contact centre environment.
How to Apply: If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.
If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee.
Customer Services Expert in Manchester employer: Contechs Consulting
Contechs is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Manchester, our contact centre environment fosters collaboration and innovation, providing employees with the opportunity to develop their skills while delivering outstanding customer service. With competitive pay and a dedicated Contractor Care Team, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Expert in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Customer Support Expert with them.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know about their customer service approach or team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Expert in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role of a Customer Support Expert, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Adaptability:The job description mentions a fast-paced environment, so be sure to include examples of how you’ve successfully adapted to change in previous roles. We love seeing candidates who can thrive under pressure and embrace new challenges!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Contechs Consulting
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to actively listen and respond to customer needs. Be ready to share examples of how you've provided exceptional service in the past.
✨Familiarise Yourself with the Company
Research the company and its values. Knowing what they stand for will help you align your answers with their expectations. This shows that you're genuinely interested in the role and can contribute positively to their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or technical issues. Prepare your responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions on the spot.
