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- Tasks: Lead the design and enhancement of customer experiences for a major automotive programme.
- Company: Join a leading automotive OEM known for innovation and excellence in customer service.
- Benefits: Enjoy hybrid working, competitive pay, and support from a dedicated Contractor Care Team.
- Why this job: Make a real impact on customer journeys while working in a dynamic and collaborative environment.
- Qualifications: Experience in customer journey methodologies and digital product design is essential.
- Other info: This is a 10-month contract with opportunities for growth and networking.
The predicted salary is between 78000 - 117000 £ per year.
Customer Experience Design Manager 10-month initial contract Hybrid working – Gaydon (2-3 days pw onsite) £39ph (Inside IR35), 40 hrs pw *Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.* About the company I am currently recruiting on behalf of an automotive OEM, based in Gaydon, who are seeking a Customer Experience Design Manager to join their team Job Description As Customer Experience Design Manager, your main responsibilities include: Designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS (Vehicle Connected Services) programme Customer Centricity Guardianship within, and across, all VCS CX Workstreams Collecting, and acting on, Customer Insights Customer Journey Mapping and Management ex-Metrics and KPls Stakeholder Coordination Qualifications / Skills needed Significant experience in customer journey methodologies including journey mapping and service blueprinting Experience in designing and delivering digital connected products & experiences on a global scale Proven track record in delivering large scale strategic and more tactical improvements to the Customer Experience Strong knowledge of analysing consumer insights and Voice of Customer feedback Strong problem-solving skills when identifying and addressing customer issues, resolving conflicts and finding creative solutions to customer pain points Why work through Contechs? Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment. How to Apply If you\’re interested in applying for this position, submit your application and one of our recruiters will be in touch. If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee
Customer Experience Design Manager employer: Contechs Consulting
Contact Detail:
Contechs Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Design Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience design, especially within the automotive industry. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those involved in customer experience. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully improved customer journeys in previous roles. Highlight your problem-solving skills and ability to act on customer insights, as these are crucial for this position.
✨Tip Number 4
Research the company’s current customer experience initiatives and be ready to share your thoughts on them. Showing that you’ve done your homework will impress the hiring team and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Experience Design Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Customer Experience Design Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your significant experience in customer journey methodologies, digital product design, and any previous roles where you improved customer experience. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: Provide examples of how you've successfully identified and resolved customer issues in past roles. This could include specific metrics or outcomes that resulted from your interventions, showcasing your ability to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Contechs Consulting
✨Showcase Your Customer Journey Expertise
Be prepared to discuss your experience with customer journey methodologies. Highlight specific projects where you successfully implemented journey mapping and service blueprinting, as this will demonstrate your capability in enhancing customer experiences.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Prepare examples of how you've identified customer issues and resolved conflicts creatively. This will show your potential employer that you can tackle challenges effectively.
✨Highlight Stakeholder Coordination Experience
Since the role involves stakeholder coordination, be ready to share instances where you've successfully collaborated with various teams. Discuss how you managed relationships and ensured alignment on customer experience initiatives.
✨Prepare for Questions on Customer Insights
Familiarise yourself with methods of collecting and acting on customer insights. Be ready to explain how you've used consumer feedback to drive improvements in customer experience, as this is crucial for the role.
