At a Glance
- Tasks: Support employees with HR queries and resolve issues in a dynamic contact centre environment.
- Company: Join a leading company with a hybrid working culture in Coventry.
- Benefits: Competitive hourly rate, flexible working, and immediate start available.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference by helping colleagues navigate HR processes and policies.
- Qualifications: Experience in HR advisory roles and strong communication skills required.
The predicted salary is between 28 - 28 £ per hour.
Duration: Contract - 12 Months
Location: Whitley - Coventry
£28.43 per hour - Inside IR35 (Umbrella Rate)
The Opportunity:
- This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week.
- The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company’s colleagues and managers.
- The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
- The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees.
Knowledge, Skills and Experience:
- Previous experience of working in an HR employee advisory role
- Excellent communication skills – both spoken and written
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
- Good understanding of UK employment law
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
Excellent Opportunity with immediate starts available
Locations
HR Specialist (Contact Centre) in Coventry, Whitley employer: Contechs Consulting
As an HR Specialist in the Contact Centre at our Whitley, Coventry location, you will be part of a dynamic team that values collaboration and flexibility, offering a hybrid working model that promotes work-life balance. We pride ourselves on fostering a supportive work culture where your professional growth is encouraged through continuous learning opportunities and exposure to diverse HR challenges. Join us to make a meaningful impact while enjoying competitive pay and a vibrant workplace atmosphere.
