Aged Debt Supervisor

Aged Debt Supervisor Bournville, West Midlands 6 Month Contract £20.35 per hour Responsibilities: * Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries * Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed * Conduct Overdues/Invalids meetings with Commercial * Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received * Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer * Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle * Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends * Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings * Identify potential customer risks / behaviours and escalate to Credit Risk Analyst * Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"), if not, identify root cause and take actions to resolve * Increase capability/upskill the Collections Executive through training, mentoring and coaching * Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders Main purpose of the role: * Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained * Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments * High levels of collaboration amongst various internal and external stakeholders * Expectation of root cause analysis to understand and improve customer behaviours Qualifications: * A desire to drive your future and accelerate your career and the following experience and knowledge: * Credit control experience * Expert in financial / ledger analysis * High-level SAP competence * Experience in a fast-moving consumer goods or consumer packaged goods company * Proficient organisational, prioritisation and time management skills * Strong numerical, analytical and logical reasoning skills * Experience of working within a customer facing role * Experience in an Order to Cash environment * Advanced knowledge of MS Office Applications, particularly Excel * Able to identify and remove barriers to enable team success * Ability to coach and lead others * Effective Business Partnering * Conflict and Relationship Management