At a Glance
- Tasks: Deliver exceptional customer service via calls, emails, and live chat in a dynamic contact centre.
- Company: Join a leading company focused on customer satisfaction and support.
- Benefits: Earn £17.46 per hour with flexible working options and valuable experience.
- Other info: Fast-paced environment with opportunities for personal growth and team collaboration.
- Why this job: Make a real difference by helping customers and enhancing their experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 35000 - 40000 £ per year.
Duration: 6 Month Contract
Location: Manchester
£17.46 per hour - Inside IR35 (Umbrella Rate)
Position Overview:
As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for the Clients' Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Skills Required:
Qualifications and Skills:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Client Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required:
Desirable: Previous experience working in a customer contact centre environment.
Customer Services Expert in Manchester employer: Contechs Consulting Ltd
As a Customer Services Expert in our Manchester contact centre, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service. We offer competitive pay, comprehensive training, and opportunities for personal and professional growth, ensuring that every team member feels valued and empowered to make a difference. Join us to be part of a culture that embraces change and innovation while providing meaningful support to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Expert in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Think about what you want to know about the team dynamics or the tools you'll be using.
✨Tip Number 4
Apply through our website for a smoother process! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace Customer Services Expert in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Expert role. Highlight your experience in customer service, especially in contact centre environments, and show how you can meet the specific needs mentioned in the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any relevant experience where you’ve effectively communicated with customers, whether it’s over the phone, via email, or through live chat.
Demonstrate Your Problem-Solving Abilities:Employers love candidates who can handle issues efficiently. In your application, share examples of how you've resolved customer queries or complaints in the past. This will show us that you’re ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Contechs Consulting Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Expert. Familiarise yourself with handling customer enquiries across various channels like phone, email, and live chat. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively resolved customer issues in the past. This will highlight your ability to connect with customers and provide exceptional service.
✨Demonstrate Resilience and Adaptability
The contact centre environment can be fast-paced and challenging. Be ready to discuss times when you've had to adapt quickly to changes or handle difficult situations. Showing that you can maintain a positive attitude and stay focused under pressure will impress your interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
