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- Tasks: Support employees with HR queries and resolve issues in a dynamic contact centre.
- Company: Join Contechs, a leading recruitment consultancy in the automotive and engineering sectors.
- Benefits: Enjoy hybrid working, competitive salary, and support from a dedicated contractor care team.
- Other info: Great opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real difference by helping colleagues navigate HR processes and policies.
- Qualifications: Experience in HR advisory roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Duration: 12 Month Contract
Location: Whitley - Coventry
Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.
The Opportunity:
This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. This employee focused role sits in the Contact Centre within HR Direct.
The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management.
Knowledge, Skills and Experience:
- Previous experience of working in an HR employee advisory role
- Degree qualified or equivalent experience preferred
- Excellent communication skills - both spoken and written
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
- Good understanding of UK employment law
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
How to Apply:
If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.
HR Customer Support Advisor in Coventry employer: Contechs Consulting Ltd
Contact Detail:
Contechs Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Support Advisor in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral. Don't be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about employee support. We want you to show them you're not just a fit on paper but also a great match for their team.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you articulate your experience and skills confidently. Remember, we want you to shine when it’s your turn in the hot seat!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you, so don’t miss out!
We think you need these skills to ace HR Customer Support Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Customer Support Advisor role. Highlight your relevant experience and skills that match the job description, especially your knowledge of HR processes and UK employment law.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your communication skills and HR expertise.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, making it easier for our recruiters to find you!
How to prepare for a job interview at Contechs Consulting Ltd
✨Know Your HR Stuff
Make sure you brush up on key HR practices like disciplinary procedures, grievances, and absence management. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about HR.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with employees, practice articulating your thoughts clearly. You might want to prepare for common HR queries and think about how you would respond to them in a friendly yet professional manner.
✨Familiarise Yourself with UK Employment Law
Understanding UK employment law is crucial for this position. Brush up on the basics so you can demonstrate your knowledge during the interview. It’ll help you stand out as a candidate who’s ready to tackle real-world HR issues.
✨Prepare for Hybrid Working Questions
Since the role involves hybrid working, be ready to discuss how you manage your time and productivity when working remotely. Think of examples from your past experiences that highlight your ability to work independently and stay organised.