At a Glance
- Tasks: Support customer relations and deliver training across multiple markets in the automotive industry.
- Company: High-profile automotive client with a dynamic work environment.
- Benefits: 6-month rolling contract with opportunities for growth and development.
- Other info: Only EU/UK passport holders or non-sponsored visa candidates can apply.
- Why this job: Join a fast-paced team and make a real impact in customer relations.
- Qualifications: Strong communication skills and experience in customer service or CRM.
The predicted salary is between 36000 - 60000 £ per year.
Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley.
Position Description
- Producing campaign extracts for all CRM enabled markets
- Role requires close integration with T team, Marcomms for central campaign development, GTB and NSCs LEAP delivery
- Support the delivery of LEAP in 14 markets in first 6 months of 2019
- Establish LDS implications
- Deliver lessons learned from pilot market rollout (France) to ensure flawless launch to other markets
- Deliver training to new markets prior to launch
- Provide post launch support to new markets
- Support implementation of roadmap items, Lead Management Service Desk coordination
- Attend NSC weekly meetings to discuss performance with the Service Desk
- Supports discussions whereby local DSPs need to address issues
- LM Performance reporting
- Supports LDS interface testing in conjunction with AD
- Acts as DMS liaison
- Provides feedback and enhancement information to pilot dealers / DMS
- Reviews lead delivery and status update information to validate certification
- Liaises with local market IT to resolve issues
- LEAP related end to end testing including LDS
- LDS - Current specification interpretation and future upgrade requirement
- Consider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS)
- Supports DSWG and EFDC-IT input relating to DMS / lead delivery and opened performance (and attends meeting where appropriate)
- DCJ Reporting
- Download of CuPID Extract file data for GTB Report development and editing with GTB Report interpretation and validation
6 months rolling contract
Please note: Due to the high level of applicants, only successful candidates will be contacted. If you think you have what it takes to fulfill the role, we want to hear from you now. Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship.
Customer Relations Specialist in Brentwood employer: Contechs Consulting Limited
Join a dynamic team at our client's busy site in Warley, where you will play a crucial role as a Customer Relations Specialist in the automotive industry. The company fosters a collaborative work culture that values employee growth and development, offering training opportunities and support for career advancement. With a focus on innovation and excellence, this employer provides a rewarding environment for those looking to make a meaningful impact in their role.
Contact Details:
Contechs Consulting Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist in Brentwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Contechs Consulting Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Contechs Consulting Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Specialist in Brentwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Contechs Consulting Limited:Your cover letter is your chance to shine! Tell us why you want to work at Contechs Consulting Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Contechs Consulting Limited!
How to prepare for a job interview at Contechs Consulting Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
