At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and identifying growth opportunities.
- Company: ContactBuilder is a leading software provider for the UK housebuilding sector since 2008.
- Benefits: Enjoy remote work flexibility, a supportive team, and opportunities for professional growth.
- Other info: Home-based role with occasional travel; perfect for those seeking a dynamic work environment.
- Why this job: Join a motivated team, make an impact in the housing industry, and develop valuable skills.
- Qualifications: Ideal for tech-savvy individuals with strong communication skills and account management experience.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2008, ContactBuilder is an off-the-shelf software application designed specifically for the UK housebuilding sector, offering housebuilders and housing associations seamlessly integrated control over the build, marketing, sales and aftercare processes.
You will be joining a small but highly motivated and successful team, serving a wide range of clients. This role is home-based, working 37.5 hours per week, Monday to Friday, 9am until 5pm. You will be required to travel to clients throughout the UK and attend internal in-person meetings as required (typically every two months) at our office based in Rugeley, Staffordshire.
Duties
- Manage approximately 40 to 50 client accounts based throughout the UK. New clients are passed over to you from the sales manager, after their system setup and handover.
- Have primary day-to-day responsibility for your portfolio of clients, dealing with contacts at all levels of the organisation, including directors and managers, IT teams and sales executives.
- Develop and maintain a relationship with all clients, maximising client retention and identifying additional revenue-earning (training, new modules up-sells etc.) and product-development opportunities.
- For each client you will be required to prepare a client status report, to be presented at regular review meetings (quarterly/six-monthly, size dependant), held via both via Teams and in-person.
- Carry out annual reviews of clients’ contracts, including fee reviews and reviewing any ‘at risk’ clients.
- Carry out occasional training on the system, both at super user (admin) level, and for general users, to support our external training provision.
- Creation of training material both written user documentation and screen-recorded video guides.
- Liaise with ContactBuilder’s end-user support agency and in-house development team to maintain an overview of ongoing support queries and product development and identifying any potential for underlying client dissatisfaction and/or product development opportunities.
- Liaise with other industry suppliers to build ContactBuilder’s supplier network and enhance our integrations with third-party applications.
- Support the marketing of ContactBuilder, attend marketing meetings with our marketing agency and help to positively portray ContactBuilder through your LinkedIn profile.
An articulate, confident, literate, well-presented and self-motivated individual, able to juggle the management of multiple client accounts at any one time. Highly refined account management skills, with a demonstrably successful track record in a similar commercial environment, i.e. CRM, sales/marketing, software or technologically based services, ideally within the UK house building industry. A demonstrable ability to communicate, listen, present and influence key staff at all levels of an organisation. A high degree of technological and computer literacy. A proven ability to work out of a home-based environment without constant supervision. Possess a clean driving licence and be willing to travel nationwide in order to attend meetings.
Client success manager employer: ContactBuilder
At ContactBuilder, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that fosters employee growth and development. As a home-based Client Success Manager, you will enjoy the flexibility of remote work while being part of a motivated team dedicated to serving the UK housebuilding sector. With opportunities for professional advancement, regular in-person meetings to strengthen team collaboration, and a commitment to client satisfaction, ContactBuilder is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client success manager
✨Tip Number 1
Familiarise yourself with the UK housebuilding sector and the specific challenges it faces. Understanding the industry will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the client success and housebuilding sectors through LinkedIn. Engaging with industry-related content and joining relevant groups can increase your visibility and open up opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing multiple client accounts effectively. Be ready to share specific examples of how you've maximised client retention and identified upselling opportunities in previous roles.
✨Tip Number 4
Showcase your technological proficiency by being familiar with CRM systems and software solutions relevant to client success management. Highlighting your ability to create training materials and support clients will set you apart.
We think you need these skills to ace Client success manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management, particularly within the software or construction sectors. Emphasise your ability to manage multiple client accounts and any previous successes in client retention.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication abilities and technological literacy, and provide examples of how you've successfully managed client relationships in the past.
Showcase Your Skills:When detailing your experience, focus on your account management skills and any relevant training or presentations you've conducted. Highlight your ability to create training materials and your familiarity with CRM systems, as these are key aspects of the role.
Prepare for Interviews:If you get called for an interview, be ready to discuss your approach to client management and how you handle challenges. Prepare examples of how you've influenced key stakeholders and contributed to client satisfaction in previous roles.
How to prepare for a job interview at ContactBuilder
✨Know Your Clients
Familiarise yourself with the types of clients ContactBuilder serves. Understand their needs and challenges, especially in the UK housebuilding sector. This will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Communication Skills
As a Client Success Manager, you'll need to communicate with various stakeholders. Prepare examples of how you've successfully influenced or presented to different levels within an organisation. This will highlight your ability to connect with directors, managers, and IT teams.
✨Demonstrate Technological Proficiency
Be ready to discuss your experience with CRM systems and any relevant software. Highlight your technological literacy and how it has helped you in previous roles, especially in managing client accounts or providing training.
✨Prepare for Scenario Questions
Expect questions about handling difficult clients or situations. Think of specific examples where you've turned around a challenging relationship or identified upsell opportunities. This will showcase your problem-solving skills and account management expertise.
