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- Tasks: Provide exceptional customer service and support patients through their healthcare journey.
- Company: Leading private healthcare provider specialising in ophthalmic services.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Fast-paced environment perfect for those who thrive on targets and teamwork.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Contact Centre Location: Banbury Office
Employment Type: Full Time
About the Role: We are looking for a proactive and customer-focused Patient Advisors to join our team, supporting a leading private healthcare provider specialising in ophthalmic services. As the first point of contact for new and existing patients, you will provide exceptional customer service across voice, email, and live chat, with a key focus on booking no-obligation consultation appointments. You will play a crucial role in ensuring that every patient interaction is positive and professional, guiding them through their journey from enquiry to appointment. This is a fast-paced, dynamic role ideal for individuals who thrive in a target-driven, high-volume environment and who are passionate about providing first-class service.
Key Responsibilities:
- Handle all inbound enquiries from prospective and existing patients through omni-channel communication (calls, emails, live chat).
- Act as the first point of contact, providing advice and reassurance regarding Freedom Vision services, including cataract surgery, eye exams, and laser vision correction.
- Identify patient needs and convert qualified leads into consultations through effective rapport building and communication.
- Log all leads accurately and efficiently, with detailed follow-ups and outcomes.
- Schedule appointments using the patient admin system.
Patient Advisor employer: Contact Web
Contact Detail:
Contact Web Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries across various channels, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during your interview! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen on the opportunity and appreciate their time.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Advisor role. Highlight any customer service experience and skills that match what we're looking for, like communication and rapport building. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing exceptional service in healthcare. Share specific examples of how you've helped customers in the past, and let your personality come through.
Showcase Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to highlight your ability to handle enquiries across different channels like calls, emails, and live chat.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Contact Web
✨Know the Company Inside Out
Before your interview, take some time to research the healthcare provider you'll be working with. Understand their services, especially in ophthalmic care, and be ready to discuss how you can contribute to their mission of providing exceptional patient experiences.
✨Practice Your Communication Skills
As a Patient Advisor, you'll need to communicate clearly and empathetically. Practice answering common interview questions out loud, focusing on how you would handle patient enquiries. This will help you sound confident and articulate during the actual interview.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've provided outstanding customer service. Highlight situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle challenging interactions effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a patient interaction. Approach this with a positive attitude, showing your ability to build rapport and guide patients through their journey. This is a great opportunity to showcase your skills in real-time!