Which? in Cardiff is seeking an IT support specialist to provide 1st-3rd line support in a user-focused environment, ensuring incidents are resolved within SLA. You will manage tickets, assist with desktop/laptop, software and device configurations, and support project delivery.
The role is hybrid with a minimum of two days on site in Cardiff. You should be comfortable working under pressure, prioritising tasks and collaborating with colleagues. Jira experience is desirable.
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Hybrid IT Support Technician (1st-3rd Line) - Cardiff employer: CONSUMERS' ASSOCIATION
Which? is an exceptional employer, offering a dynamic work environment in London that fosters both professional growth and personal well-being. With a competitive salary, generous holiday allowance, and a robust pension scheme, employees enjoy a strong work-life balance alongside opportunities for career advancement in the rapidly evolving field of cyber security. The inclusive culture prioritises diversity and collaboration, ensuring that every team member can thrive while contributing to our mission of making life simpler, fairer, and safer for everyone.
