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For Companies At a Glance
- Tasks: Support customers with their queries and ensure a smooth journey from booking to installation.
- Company: Join Consumer Energy Solutions, a team dedicated to creating a sustainable future.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Make a real impact while working in a passionate team focused on sustainability.
- Qualifications: Strong communication skills, attention to detail, and proficiency in digital tools required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 23809 - 23809 £ per year.
Overview
We\’re Hiring: Customer Support Agents!
Salary: £23,809.50 per year
Bonus: Up to £500 monthly performance bonus
Location: Phoenix Way, Swansea Enterprise Park, SA7 9HZ
Hours: 37.5 hours per week, Monday to Friday
About the Role
As a Customer Support Agent in our Projects Team, you’ll be the friendly voice our customers rely on throughout their journey — from booking to the installation of their FREE energy-saving measures.
You’ll provide updates, resolve queries, and ensure every interaction delivers a first-class experience. By keeping accurate records and working closely with your team, you’ll help maintain our reputation for excellent service and make a real impact in supporting a greener future.
Responsibilities
- Answering and making calls to support customers
- Providing clear, helpful updates throughout the customer journey
- Collaborating with colleagues to ensure smooth operations
- Accurately inputting and updating information in our systems
- Using Excel and Google Docs to maintain data records
Qualifications
- Excellent communication and people skills
- A proactive, can-do attitude with the ability to work independently
- Exceptional attention to detail
- Strong IT literacy and confidence using digital tools
- Ability to stay calm, focused, and productive in a fast-paced environment
Why Join CES?
At Consumer Energy Solutions (CES), we’re on a mission to build a more sustainable future by helping customers access energy-efficient solutions. Join a passionate, growing team where your work matters — and where your potential is recognised and rewarded.
We’re proud to be an equal opportunity employer, committed to fostering an inclusive, diverse, and supportive workplace.
Ready to make a difference?
Apply Now and be part of our journey to a cleaner, brighter future!
Follow us:
Facebook – https://www.facebook.com/cescareersofficial/
LinkedIn – https://www.linkedin.com/company/consumer-energy-solutions-limited
Careers page – https://careers.consumerenergysolutions.co.uk/
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Customer Support Agent employer: Consumerenergysolutions
Contact Detail:
Consumerenergysolutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarise yourself with the energy-saving measures that CES offers. Understanding these products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable in handling customer interactions and improve your ability to provide clear and helpful updates.
✨Tip Number 3
Brush up on your IT skills, especially with Excel and Google Docs. Being proficient in these tools will not only make your day-to-day tasks easier but will also show us that you're ready to hit the ground running.
✨Tip Number 4
Research common customer support scenarios and how to handle them. This will prepare you for potential questions during interviews and demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Provide specific examples of how you’ve successfully handled customer queries in the past and how you can contribute to a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Agent.
How to prepare for a job interview at Consumerenergysolutions
✨Showcase Your Communication Skills
As a Customer Support Agent, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or provided updates.
✨Highlight Your Proactive Attitude
The role requires a can-do attitude, so be sure to share instances where you took initiative in previous jobs. Discuss how you approached challenges independently and contributed positively to your team’s success.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate records. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing specific methods or tools you use to double-check your data entries.
✨Familiarise Yourself with Digital Tools
Since the job involves using Excel and Google Docs, it’s beneficial to brush up on these tools before the interview. Be ready to talk about your experience with them and how you’ve used them to manage data effectively in the past.