At a Glance
- Tasks: Support customers with their queries and ensure a smooth journey from booking to installation.
- Company: Join Consumer Energy Solutions, a team dedicated to creating a sustainable future.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact while working in a passionate team focused on sustainability.
- Qualifications: Strong communication skills, attention to detail, and proficiency in digital tools required.
The predicted salary is between 23809 - 23809 £ per year.
Overview
We\'re Hiring: Customer Support Agents!
Salary: £23,809.50 per year
Bonus: Up to £500 monthly performance bonus
Location: Phoenix Way, Swansea Enterprise Park, SA7 9HZ
Hours: 37.5 hours per week, Monday to Friday
About the Role
As a Customer Support Agent in our Projects Team, you’ll be the friendly voice our customers rely on throughout their journey — from booking to the installation of their FREE energy-saving measures.
You’ll provide updates, resolve queries, and ensure every interaction delivers a first-class experience. By keeping accurate records and working closely with your team, you’ll help maintain our reputation for excellent service and make a real impact in supporting a greener future.
Responsibilities
- Answering and making calls to support customers
- Providing clear, helpful updates throughout the customer journey
- Collaborating with colleagues to ensure smooth operations
- Accurately inputting and updating information in our systems
- Using Excel and Google Docs to maintain data records
Qualifications
- Excellent communication and people skills
- A proactive, can-do attitude with the ability to work independently
- Exceptional attention to detail
- Strong IT literacy and confidence using digital tools
- Ability to stay calm, focused, and productive in a fast-paced environment
Why Join CES?
At Consumer Energy Solutions (CES), we’re on a mission to build a more sustainable future by helping customers access energy-efficient solutions. Join a passionate, growing team where your work matters — and where your potential is recognised and rewarded.
We’re proud to be an equal opportunity employer, committed to fostering an inclusive, diverse, and supportive workplace.
Ready to make a difference?
Apply Now and be part of our journey to a cleaner, brighter future!
Follow us:
Facebook - https://www.facebook.com/cescareersofficial/
LinkedIn - https://www.linkedin.com/company/consumer-energy-solutions-limited
Careers page - https://careers.consumerenergysolutions.co.uk/
Customer Support Agent in Swansea employer: Consumerenergysolutions
At Consumer Energy Solutions (CES), we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Located in Swansea Enterprise Park, our Customer Support Agents enjoy competitive salaries, performance bonuses, and opportunities for personal and professional growth while playing a vital role in promoting energy efficiency and sustainability. Join us to be part of a passionate team dedicated to making a positive impact on the environment and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consumerenergysolutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consumerenergysolutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consumerenergysolutions:Your cover letter is your chance to shine! Tell us why you want to work at Consumerenergysolutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consumerenergysolutions!
How to prepare for a job interview at Consumerenergysolutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
