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For Companies At a Glance
- Tasks: Lead the e-commerce strategy and enhance the digital user experience for a premium retail brand.
- Company: Join a rapidly scaling retail business focused on innovation and exceptional customer experiences.
- Benefits: Enjoy a collaborative work culture, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, driving impactful changes and leading a dynamic team in London.
- Qualifications: Proven senior e-commerce experience, strong UX/UI knowledge, and a passion for customer-centric strategies.
- Other info: Office-based role in central London, with a focus on teamwork and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Consumer Additions are currently partnered with a premium retail business who are looking to invest in a newly created role - Head of E-Commerce. This role will be crucial to the business continuing their impressive scaling and be at the forefront of building their strategy for online trading as well as their consumer centric UX experience.
The role will be based in the office 4 times per week in central London and manage a team of 6 people whilst reporting into C-Suite.
- Develop, execute, and lead a strategic plan to enhance the digital user experience.
- Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion.
- Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences.
- Manage daily trading activities to drive website sales and key performance indicators (KPIs).
- Oversee the website development roadmap and budget.
- Deliver a seamless customer experience by connecting physical retail environments with the digital journey.
- Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement.
- Work closely with teams across technology, retail, marketing, product, and creative functions to ensure a consistent brand experience across all touchpoints.
- Collaborate with internal tech teams and external web development partners as key stakeholders.
- Develop and implement a comprehensive e-commerce strategy aligned with overall business goals.
- Stay at the forefront of industry trends, continuously identifying opportunities to innovate and enhance the company's online presence.
Qualities We Are Looking For:
- Passion for creating exceptional customer experiences with a meticulous eye for detail.
- Proven experience in a senior e-commerce role, ideally in premium retail or related industries.
- Deep knowledge of website UX/UI best practices and their role in driving key performance metrics, including conversion rates.
- Strong expertise in e-commerce platforms, digital marketing strategies, and website optimization techniques.
- A creative mindset capable of translating the brand's personality into engaging digital experiences.
- Excellent analytical skills, with experience using data to inform and drive decisions.
Online / eCommerce Manager employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online / eCommerce Manager
✨Tip Number 1
Familiarise yourself with the latest e-commerce trends and technologies. Being knowledgeable about current industry standards will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the e-commerce field, especially those who have experience in premium retail. Attend industry events or join online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user experience in previous roles. Highlight any successful strategies you've implemented that led to increased customer acquisition or retention.
✨Tip Number 4
Showcase your leadership skills by discussing how you've inspired and developed teams in the past. Be ready to share your vision for fostering a collaborative and innovative culture within an e-commerce team.
We think you need these skills to ace Online / eCommerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and digital marketing. Focus on achievements that demonstrate your ability to enhance user experience and drive sales, particularly in premium retail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences. Mention specific examples of how you've successfully managed e-commerce strategies or improved UX in previous roles.
Showcase Analytical Skills: Include examples in your application that showcase your analytical skills. Discuss how you've used data to inform decisions and improve key performance metrics like conversion rates.
Highlight Leadership Experience: Since the role involves managing a team, emphasise any leadership experience you have. Talk about how you've inspired and developed teams in past positions, fostering a culture of collaboration and innovation.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your E-Commerce Expertise
Be prepared to discuss your previous experience in e-commerce roles, particularly in premium retail. Highlight specific projects where you successfully enhanced user experience or drove sales through strategic initiatives.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical skills, come equipped with examples of how you've used data to inform decisions. Discuss key performance metrics you've improved and the strategies you implemented to achieve those results.
✨Emphasise Team Leadership Experience
As you'll be managing a team, it's crucial to convey your leadership style. Share examples of how you've inspired and developed teams in the past, fostering a culture of collaboration and innovation.
✨Stay Updated on Industry Trends
Research current trends in e-commerce and digital marketing before the interview. Be ready to discuss how these trends could impact the company's strategy and how you would leverage them to enhance their online presence.
