This is an exciting opportunity to join a premium fashion brand as an E-commerce Executive, supporting the growth and optimisation of the digital business.
Working closely with the Head of E-commerce, you will play a key role in delivering a seamless online customer experience, driving website performance, and supporting digital marketing initiatives across multiple channels.
The role is ideal for someone with hands-on e-commerce experience, strong attention to detail, and a passion for fashion, digital growth, and customer experience.
Key Responsibilities
E-commerce & Website Management
- Support the day-to-day trading and optimisation of the Shopify website to improve customer experience and conversion.
- Manage product uploads, merchandising, homepage updates, landing pages, and ongoing site maintenance.
- Ensure product imagery, copy, and digital assets are accurate, consistent, and aligned with brand standards.
- Monitor website performance and support reporting on key e-commerce metrics including traffic, conversion, and customer behaviour.
Customer Experience
- Oversee customer service across email and online chat, ensuring a premium and responsive customer experience.
- Manage returns and exchanges, resolving escalated customer issues efficiently.
- Identify opportunities to improve customer retention, satisfaction, and the overall online journey.
Social Media & Digital Marketing
- Support the planning and execution of social media activity across Instagram, TikTok, LinkedIn, Facebook, and X.
- Create, schedule, and publish engaging content aligned with brand and commercial objectives.
- Manage community engagement and monitor trends, competitor activity, and platform insights.
Required Experience & Skills
- Previous experience in an E-commerce Executive or similar digital/e-commerce role.
- Strong working knowledge of Shopify and e-commerce platforms.
- Experience managing website content, merchandising, and digital assets.
- Understanding of e-commerce KPIs and online trading performance.
- Experience with social media management and content scheduling tools.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness and a proactive, solution-focused mindset.
- Interest in fashion, luxury, or outerwear brands is highly desirable.
Contact Details:
Consumer Additions and Consumer Exec Recruitment Team
