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- Tasks: Lead the e-commerce strategy and enhance digital user experience for a premium retail brand.
- Company: Join a dynamic retail business focused on scaling and innovation in online trading.
- Benefits: Work in central London, manage a team, and collaborate with C-Suite executives.
- Why this job: Shape the future of e-commerce while fostering a culture of creativity and collaboration.
- Qualifications: Experience in senior e-commerce roles, strong leadership, and a passion for customer experience.
- Other info: Office-based 4 days a week, with opportunities to innovate and drive significant impact.
The predicted salary is between 43200 - 72000 £ per year.
Consumer Additions are currently partnered with a premium retail business who are looking to invest in a newly created role – Head of E-Commerce.
This role will be crucial to the business continuing their impressive scaling and be at the forefront of building their strategy for online trading as well as their consumer centric UX experience.
The role will be based in the office 4 times per week in central London and manage a team of 6 people whilst reporting into C-Suite.
Key Responsibilities:
- Develop, execute, and lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences.
- Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements.
- Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction.
- Deliver a seamless customer experience by connecting physical retail environments with the digital journey.
- Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement.
- Work closely with teams across technology, retail, marketing, product, and creative functions to ensure a consistent brand experience across all touchpoints. Collaborate with internal tech teams and external web development partners as key stakeholders.
- Develop and implement a comprehensive e-commerce strategy aligned with overall business goals.
- Stay at the forefront of industry trends, continuously identifying opportunities to innovate and enhance the company's online presence.
Qualities We Are Looking For:
- Passion for creating exceptional customer experiences with a meticulous eye for detail.
- Proven experience in a senior e-commerce role, ideally in premium retail or related industries.
- Deep knowledge of website UX/UI best practices and their role in driving key performance metrics, including conversion rates.
- Strong expertise in e-commerce platforms, digital marketing strategies, and website optimization techniques.
- A creative mindset capable of translating the brand's personality into engaging digital experiences.
- Exceptional leadership skills with a proven ability to inspire and manage diverse teams.
- Excellent analytical skills, with experience using data to inform and drive decisions.
- Strong communication and interpersonal abilities to collaborate effectively across departments.
Head of E-Commerce employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce
✨Tip Number 1
Make sure to stay updated on the latest trends in e-commerce and digital marketing. This will not only help you understand the industry better but also allow you to speak confidently about innovative strategies during your interview.
✨Tip Number 2
Network with professionals in the e-commerce space, especially those who have experience in premium retail. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user experiences in previous roles. Highlighting measurable outcomes from your past initiatives will demonstrate your capability to drive results in this new position.
✨Tip Number 4
Familiarize yourself with the company's brand values and current online presence. Being able to articulate how you would enhance their digital strategy while aligning with their brand will set you apart as a candidate.
We think you need these skills to ace Head of E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, particularly in premium retail. Emphasize your leadership roles and any specific achievements related to enhancing digital user experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences. Discuss how your background aligns with the company's goals and how you can contribute to their e-commerce strategy.
Showcase Your Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Highlight specific metrics or KPIs that improved under your leadership, demonstrating your ability to leverage analytics effectively.
Research the Company: Familiarize yourself with the company's brand values and current e-commerce strategies. This knowledge will help you tailor your application and show that you're genuinely interested in contributing to their success.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your E-Commerce Expertise
Be prepared to discuss your previous experience in e-commerce, especially in premium retail. Highlight specific projects where you improved user experience or drove sales through strategic initiatives.
✨Demonstrate Your Leadership Skills
Since this role involves managing a team, share examples of how you've successfully led and developed teams in the past. Discuss your approach to fostering collaboration and innovation within your team.
✨Understand the Brand's Values
Research the company's brand values and be ready to explain how you would embody these in the digital user experience. Show that you can align e-commerce strategies with the overall brand vision.
✨Prepare for Data-Driven Discussions
Expect questions about how you use analytics to inform decisions. Be ready to discuss specific metrics you've tracked in the past and how you've leveraged data to enhance customer experiences and drive conversions.
