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- Tasks: Lead the e-commerce strategy and enhance the digital user experience for a premium retail brand.
- Company: Join a dynamic retail business focused on scaling and innovation in online trading.
- Benefits: Enjoy a collaborative work environment in central London with opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, driving customer engagement and shaping the future of retail.
- Qualifications: Proven senior e-commerce experience, strong leadership skills, and a passion for exceptional customer experiences.
- Other info: Work closely with C-Suite and manage a talented team of 6 in a vibrant office setting.
The predicted salary is between 48000 - 84000 £ per year.
Consumer Additions are pleased to be partnered with a high-growth premium retail brand who are looking for a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external partners to deliver an engaging and effective online experience.
The ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints.
Key Responsibilities:
- Digital User Experience: Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. Focus on user-centric improvements including personalisation, loyalty, and retention.
- Sales & Performance Metrics: Manage day-to-day trading activities and performance metrics, using analytics and customer insight to optimise conversion and customer value.
- Website Development & Optimisation: Lead the web development roadmap and budget, collaborating with internal teams and external partners to deliver updates that improve site functionality and user satisfaction.
- Omnichannel Integration: Drive initiatives to create a seamless experience across digital and physical touchpoints, ensuring consistency in service and brand presentation.
- Team Leadership: Inspire, mentor, and grow a capable ecommerce team, encouraging innovation and continuous improvement.
- Cross-Functional Collaboration: Partner with key internal teams across Technology, Marketing, Creative, Product, and Retail to ensure alignment and coherence in digital execution and brand delivery.
- Strategic Planning: Develop and execute a robust eCommerce strategy aligned with broader business objectives.
- Trend Awareness & Innovation: Monitor ecommerce and brand experience trends, identifying opportunities for innovation and staying ahead in a fast-moving digital landscape.
What We’re Looking For:
- Experience within a \”Head of\” or \”Senior\” E-Commerce role, manging a team. Ideally within a premium retail or lifestyle brand
- Leading strategy across UX/Customer Journey as well as managing commercial trading
- Working within the omni-channel consumer space
- Deep passion for creating exceptional customer experiences with a meticulous attention to detail
- Strong understanding of website UX/UI principles and their commercial impact
- Experience with ecommerce platforms, digital marketing, and website optimisation techniques
- Creative vision that can translate a unique brand identity into effective digital experiences
- Strong leadership skills with experience building and inspiring high-performing teams
- Data-driven mindset and strong analytical skills
- Excellent communication and stakeholder management abilities
Head of E-Commerce employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce
✨Tip Number 1
Make sure to showcase your experience in leading e-commerce strategies, especially in premium retail. Highlight specific projects where you improved customer experiences or drove significant sales growth.
✨Tip Number 2
Demonstrate your understanding of UX/UI best practices by discussing how you've implemented changes that positively impacted conversion rates. Use metrics and data to back up your claims.
✨Tip Number 3
Emphasize your leadership skills by sharing examples of how you've inspired and developed teams in previous roles. Mention any initiatives you've led that fostered collaboration and innovation.
✨Tip Number 4
Stay updated on the latest e-commerce trends and technologies. Be prepared to discuss how you can leverage these insights to enhance the company's online presence and drive customer engagement.
We think you need these skills to ace Head of E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, particularly in premium retail. Emphasize your leadership skills and any successful projects that demonstrate your ability to enhance digital user experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences. Discuss how your background aligns with the company's goals and how you can contribute to their e-commerce strategy.
Showcase Your Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Highlight specific metrics or KPIs you have improved through your strategies, as this will resonate with the company's focus on performance.
Demonstrate Industry Knowledge: Mention any current trends in e-commerce that you are aware of and how they could apply to the company's strategy. This shows that you are proactive and engaged with the industry, which is crucial for the role.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your E-Commerce Expertise
Be prepared to discuss your previous experience in e-commerce roles, especially in premium retail. Highlight specific projects where you improved user experience or drove sales through strategic initiatives.
✨Demonstrate Your Analytical Skills
Prepare examples of how you've used data analytics to inform decisions and improve performance metrics. Discuss tools you've used and the impact your insights had on previous projects.
✨Emphasize Leadership and Team Development
Since this role involves managing a team, be ready to talk about your leadership style. Share experiences where you inspired your team, fostered collaboration, and drove innovation within your group.
✨Connect Digital and Physical Experiences
Discuss your approach to integrating online and offline customer experiences. Provide examples of how you've successfully bridged these two worlds to enhance overall customer satisfaction.
