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For Companies At a Glance
- Tasks: Lead the e-commerce strategy and enhance the digital user experience for a premium retail brand.
- Company: Join a dynamic retail business focused on scaling and innovation in online trading.
- Benefits: Enjoy a collaborative work environment in central London with opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, driving customer engagement and shaping the future of retail.
- Qualifications: Proven senior e-commerce experience, strong leadership skills, and a passion for exceptional customer experiences.
- Other info: Work closely with C-Suite and manage a talented team of 6 in a vibrant office setting.
The predicted salary is between 48000 - 84000 £ per year.
Consumer Additions are currently partnered with a premium retail business who are looking to invest in a newly created role – Head of E-Commerce.
This role will be crucial to the business continuing their impressive scaling and be at the forefront of building their strategy for online trading as well as their consumer centric UX experience.
The role will be based in the office 4 times per week in central London and manage a team of 6 people whilst reporting into C-Suite.
Key Responsibilities:
- Develop, execute, and lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences.
- Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements.
- Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction.
- Deliver a seamless customer experience by connecting physical retail environments with the digital journey.
- Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement.
- Work closely with teams across technology, retail, marketing, product, and creative functions to ensure a consistent brand experience across all touchpoints. Collaborate with internal tech teams and external web development partners as key stakeholders.
- Develop and implement a comprehensive e-commerce strategy aligned with overall business goals.
- Stay at the forefront of industry trends, continuously identifying opportunities to innovate and enhance the company's online presence.
Qualities We Are Looking For:
- Passion for creating exceptional customer experiences with a meticulous eye for detail.
- Proven experience in a senior e-commerce role, ideally in premium retail or related industries.
- Deep knowledge of website UX/UI best practices and their role in driving key performance metrics, including conversion rates.
- Strong expertise in e-commerce platforms, digital marketing strategies, and website optimization techniques.
- A creative mindset capable of translating the brand's personality into engaging digital experiences.
- Exceptional leadership skills with a proven ability to inspire and manage diverse teams.
- Excellent analytical skills, with experience using data to inform and drive decisions.
- Strong communication and interpersonal abilities to collaborate effectively across departments.
Head of E-Commerce employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce
✨Tip Number 1
Make sure to showcase your experience in leading e-commerce strategies, especially in premium retail. Highlight specific projects where you improved customer experiences or drove significant sales growth.
✨Tip Number 2
Demonstrate your understanding of UX/UI best practices by discussing how you've implemented changes that positively impacted conversion rates. Use metrics and data to back up your claims.
✨Tip Number 3
Emphasize your leadership skills by sharing examples of how you've inspired and developed teams in previous roles. Mention any initiatives you've led that fostered collaboration and innovation.
✨Tip Number 4
Stay updated on the latest e-commerce trends and technologies. Be prepared to discuss how you can leverage these insights to enhance the company's online presence and drive customer engagement.
We think you need these skills to ace Head of E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, particularly in premium retail. Emphasize your leadership skills and any successful projects that demonstrate your ability to enhance digital user experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences. Discuss how your background aligns with the company's goals and how you can contribute to their e-commerce strategy.
Showcase Your Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Highlight specific metrics or KPIs you have improved through your strategies, as this will resonate with the company's focus on performance.
Demonstrate Industry Knowledge: Mention any current trends in e-commerce that you are aware of and how they could apply to the company's strategy. This shows that you are proactive and engaged with the industry, which is crucial for the role.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your E-Commerce Expertise
Be prepared to discuss your previous experience in e-commerce roles, especially in premium retail. Highlight specific projects where you improved user experience or drove sales through strategic initiatives.
✨Demonstrate Your Analytical Skills
Prepare examples of how you've used data analytics to inform decisions and improve performance metrics. Discuss tools you've used and the impact your insights had on previous projects.
✨Emphasize Leadership and Team Development
Since this role involves managing a team, be ready to talk about your leadership style. Share experiences where you inspired your team, fostered collaboration, and drove innovation within your group.
✨Connect Digital and Physical Experiences
Discuss your approach to integrating online and offline customer experiences. Provide examples of how you've successfully bridged these two worlds to enhance overall customer satisfaction.
