Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the CRM function and optimise guest engagement across all channels.
- Company: Join a leading leisure and entertainment brand in London.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in CRM or lifecycle marketing, ideally in hospitality; skilled in analytics and automation.
- Other info: Proficiency with modern CRM tools and a creative mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
Consumer Additions are partnering with a leading and rapidly growing leisure and entertainment brand, to hire a CRM Manager to join their London-based team. A great opportunity to lead the CRM function, building a strategic vision with a hands-on role focusing around the CRM ecosystem, optimising lifecycle marketing and enhancing guest engagement across all channels.
- Lead the development and execution of an end-to-end CRM strategy
- Collaborate with cross-functional teams across marketing, operations, and digital
- Monitor campaign performance, test continuously, and optimise results
- Proven experience in CRM or lifecycle marketing, ideally in hospitality/multi-site environment
- Skilled in segmentation, automation, A/B testing, and analytics
- Balanced approach to strategic thinking and data-driven execution
- Proficiency with modern CRM tools
- Proactive, organised, and creatively driven to enhance customer experiences
- Background in loyalty program management
- Creative or design-oriented thinking
CRM Project Executive employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Project Executive
✨Tip Number 1
Familiarise yourself with the latest CRM tools and technologies. Being well-versed in modern CRM platforms will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the hospitality and leisure sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive successful CRM campaigns in the past. Be ready to discuss specific metrics and outcomes during interviews.
✨Tip Number 4
Demonstrate your creative thinking by brainstorming innovative ideas for enhancing guest engagement. Prepare a few concepts that you could present during your interview to highlight your proactive approach.
We think you need these skills to ace CRM Project Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and lifecycle marketing, especially in hospitality or multi-site environments. Use specific examples to demonstrate your skills in segmentation, automation, and analytics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences. Mention your creative thinking and how it aligns with the company's vision for their CRM strategy. Be sure to include your understanding of modern CRM tools.
Showcase Your Achievements: In your application, include quantifiable achievements from previous roles, such as successful campaigns you’ve led or improvements in guest engagement metrics. This will help illustrate your ability to optimise results.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role focused on strategic execution.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with CRM tools and lifecycle marketing strategies. Be prepared to discuss specific campaigns you've managed and the results achieved, especially in a hospitality or multi-site environment.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with various teams, share examples of how you've successfully collaborated with marketing, operations, and digital teams in the past. This will show your ability to work effectively in a team-oriented environment.
✨Prepare for Data-Driven Discussions
Be ready to talk about your approach to analytics and A/B testing. Discuss how you monitor campaign performance and optimise results based on data insights, as this is crucial for the role.
✨Emphasise Creativity and Customer Experience
Highlight your creative thinking and how it has contributed to enhancing customer experiences. Share any innovative ideas you've implemented in previous roles, particularly those that improved guest engagement.
