We are looking for an organised and proactive E-commerce & Marketplace Assistant to join our growing team.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
This is a varied office-based role supporting the day-to-day operation of our online marketplaces, including Amazon, Shopify and other retail platforms. The role is ideal for someone who is confident using online systems, comfortable working with product information and documents, and enjoys solving operational problems.
You do not need to be an Amazon expert, but previous experience in e-commerce, marketplace administration, office administration or online retail would be an advantage.
Key Responsibilities
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Create and manage Amazon FBA shipments, including shipment plans, carton information and related documentation
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Create, update and maintain product listings across Amazon, Shopify and other online marketplaces
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Upload and maintain product information, images, specifications and other listing content
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Upload and manage product compliance documents, certificates and supporting documentation requested by marketplaces
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Respond to and manage Amazon Seller Support cases and marketplace enquiries
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Monitor open cases and follow up with platforms until issues are resolved
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Process and manage customer and marketplace orders
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Assist with order, stock and fulfilment issues
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Work closely with our warehouse team regarding stock, inbound deliveries, FBA shipments and order fulfilment
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Occasionally assist in the warehouse when operational support is required
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Review and amend product instruction manuals, product information and supporting documentation
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Check product information for accuracy before publication
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Assist with product launches and the setup of new products across different sales channels
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Maintain accurate records and spreadsheets
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Support general e-commerce and marketplace administration
Platforms & Systems
You may work with systems including:
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Amazon Seller Central
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Shopify
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Mirakl Connect
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Online marketplace portals
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Microsoft Excel
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Internal order and inventory management systems
Training will be provided for systems that you have not used previously.
About You
We are looking for someone who is:
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Organised and able to manage several tasks at the same time
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Comfortable working with computers and learning new systems
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Confident using Microsoft Excel and general office software
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Detail-oriented, particularly when working with product information and documentation
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Able to investigate problems and follow them through until they are resolved
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Comfortable communicating with marketplaces, suppliers and warehouse colleagues
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Able to work independently as well as part of a team
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Reliable, practical and willing to help with different areas of the business when required
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Comfortable occasionally working in a warehouse environment
Desirable Experience
Experience in any of the following would be beneficial, but is not essential:
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Amazon Seller Central
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Amazon FBA
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Shopify
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Mirakl Connect
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eBay or other online marketplaces
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E-commerce product listings
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Marketplace compliance documentation
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Customer service or marketplace case management
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Order processing
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Inventory or warehouse administration
Why Join Us?
This is a varied role where no two days are exactly the same. You will gain hands-on experience across Amazon, Shopify and multiple online marketplaces while working closely with our e-commerce and warehouse operations. xiskglj
For the right candidate, there will be opportunities to take on more responsibility as your knowledge of our products, systems and marketplaces develops.
If you are organised, comfortable with technology and interested in building a career in e-commerce, we would like to hear from you.
