At a Glance
- Tasks: Support clients with travel inquiries and ensure smooth booking experiences.
- Company: A growing travel company with a positive, team-oriented culture.
- Benefits: Work-from-home flexibility, flexible hours, and access to travel discounts.
- Other info: Training and mentorship provided for your success in the role.
- Why this job: Join a passionate team and help travellers create unforgettable experiences.
- Qualifications: Customer-first mindset and strong communication skills; travel experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for a
Travel Customer Service Representative to support clients before, during, and after their travel experiences.
In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience.
No prior travel industry experience is required.
We provide training, support, and tools to help you succeed in a remote work environment.
Key Responsibilities
- Respond to client inquiries via email, phone, and messaging systems
- Process itinerary changes, cancellations, and special travel accomodations
- Provide accurate guidance on travel requirements and agency policies
- Conduct proactive check-ins with clients ahead of travel dates
- Efficiently manage and resolve customer concerns with professionalism
- What Were Looking For
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Passionate about travel and delivering excellent service
- Technical Requirements
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
What We Offer
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture
Travel Customer Service Representative in Manchester employer: Consultwithtray
Consultwithtray is an excellent employer for those seeking a fulfilling role as a Remote Travel Logistics Specialist. With a focus on flexibility and a supportive team culture, employees enjoy the freedom of remote work while being part of a collaborative environment that values strong organizational skills and independence. The company also offers opportunities for professional growth, making it an attractive choice for individuals looking to advance their careers in travel logistics.
