At a Glance
- Tasks: Manage client communications and ensure a smooth travel planning experience.
- Company: Join a dynamic team focused on exceptional client service.
- Benefits: Fully remote role with structured onboarding and growth opportunities.
- Other info: Enjoy a supportive environment with clear processes and systems.
- Why this job: Make a difference in clients' travel experiences while working flexibly.
- Qualifications: Strong communication and organisation skills; no travel experience needed.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience. This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.
What You'll Do:
- Oversee ongoing client communications related to travel bookings, itineraries, and service updates
- Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
- Coordinate scheduling, travel documentation, and client requests with accuracy
- Proactively identify and resolve issues to maintain a seamless travel experience
- Maintain detailed client records and booking information across internal systems
- Contribute to workflow improvements that support the overall travel operations team
- Deliver consistent, professional support throughout every stage of the client's travel journey
What We're Looking For:
- Strong communication, organization, and problem-solving skills
- Client service, account management, or customer-facing experience preferred — not required
- Comfortable working independently while utilizing provided systems and resources
- Detail-oriented, reliable, and deadline-driven
- Tech-comfortable and adaptable to new booking platforms and digital tools
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
Technical Requirements:
- Laptop or desktop computer
- Reliable broadband internet connection
- Smartphone for communication and updates
Why This Role Stands Out:
- 100% remote flexibility
- Structured onboarding and ongoing support
- Clear processes and systems provided
- Growth opportunities within a supportive, team-focused environment
Client Experience Coordinator in Dundee employer: Consultwithtray
Consultwithtray is an excellent employer for those seeking a fulfilling role as a Remote Travel Logistics Specialist. With a focus on flexibility and a supportive team culture, employees enjoy the freedom of remote work while being part of a collaborative environment that values strong organizational skills and independence. The company also offers opportunities for professional growth, making it an attractive choice for individuals looking to advance their careers in travel logistics.
