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- Tasks: Manage live-in care services, ensuring high standards and client satisfaction.
- Company: Join Consultus Care and Nursing, a trusted provider of exceptional homecare for over 60 years.
- Benefits: Enjoy a competitive salary, health insurance, pension, and performance bonuses.
- Why this job: Make a real impact in people's lives while working in a supportive and collaborative environment.
- Qualifications: Experience in care management is essential; Level 3 in Health and Social Care is desirable.
- Other info: Flexible home-based role with travel around Kent and Surrey; Monday to Friday schedule.
The predicted salary is between 32000 - 44800 £ per year.
Location: Home based but with extensive travel around the Kent & Surrey area, regions are approximately 90 minutes drive from your home location as a maximum. Head office location in Tonbridge, Kent with some office working required to attend monthly meetings and conduct carer interviews.
Job Type: Full-time
Reporting to: Registered Manager
Starting at £32,000+ (depending on experience). Clean UK drivers’ licence and own car.
Consultus Care and Nursing is a live-in care provider, for over 60 years we have been a trusted nationwide provider of exceptional live-in care and nursing care at home. We have a reputation for providing high-quality homecare, our established service is highly rated by clients who we enable to live well in the comfort of their own homes. Our diverse range of live in care services ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home, providing reassurance and peace of mind. We are very proud of the quality of the care we provide and are rated ‘Good’ by the Care Quality Commission (CQC) and is highly rated by our clients.
We are focused on further growing our regulated Managed Care Service and are looking for an established and experienced Regional Care Manager to join our growing team.
- Ensuring high standards of care and exceptional service are delivered to our existing clients and their families.
- Supporting new client business as well as retention and management of our care teams in the region.
- Responsible for the operational management of our live-in care services to clients living in the Kent and Surrey surrounding areas, ensuring high standards of care are always delivered.
- Conduct regular reviews of care services in our client’s home in line with company policy and regulatory requirements, ensuring care plans are up-to-date, and clients’, their families and our carers have the support they need.
- Regularly audit care services to monitor quality and maintain high standards of care delivery. Address any areas for improvement to ensure regulatory compliance.
- Ensure carers are on-boarded effectively in their placements and are equipped with the skills and knowledge to provide the care needed.
- Encourage families to complete positive online reviews.
- Address and resolve any client concerns or complaints, ensuring a high level of client satisfaction.
- Ensure effective and efficient administration of care packages, communicating effectively with the central team.
- Working closely with the central sales team, conduct new business assessments when needed, with a focus on providing families with all the support they need to make a positive decision to use our service.
- Develop detailed care plans that reflect a person’s holistic needs.
- Working closely with the central team identify and match the most appropriate care team to meet an individual clients’ needs.
- Working closely with the sales and marketing team promote the company’s reputation within the community, actively seeking opportunities for growth and partnerships.
- Care team management.
- Provide strong supervision and management of carers in your region, ensuring they have the guidance, support, and resources needed to deliver exceptional care services.
- Conduct regular performance reviews and set clear objectives for carers, aligned with company goals.
- Foster a positive and collaborative work environment across the region, encouraging teamwork and professional development.
- Work closely with HR to recruit, train, and retain high-quality carers across the region.
- Ensure all staff within the region are up to date with mandatory training and have the skills necessary to deliver high standards of care.
- Host virtual carer drop-in sessions on Teams to offer a safe space for carers to discuss their experiences and answer any questions they may have.
Key Performance Indicators (KPIs):
- Achievement of regional quality targets.
- Staff retention, recruitment, and training compliance.
Level 3 in Health and Social care is desirable but not essential. Experience as a regional care manager/consultant within the care sector is required. A strong understanding of the regulatory environment and Care Quality Commission (CQC) requirements and guidance. Strong IT skills with a proficiency in Microsoft applications.
Salary from £32,000+ depending on experience. Holiday 4 weeks increasing to 5 weeks, after 2 years of service. Bupa Cash Plan Health Insurance Scheme. Workplace pension. Performance bonus payments after 2 years of service.
Additional pay: Bonus scheme, Company pension, Cycle to work scheme, Free parking, On-site parking, Referral programme, Sick pay, Monday to Friday.
Area Care Manager employer: Consultus Care & Nursing Ltd
Contact Detail:
Consultus Care & Nursing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Care Manager
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) standards and regulations. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining high-quality care.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience as Regional Care Managers. Engaging with them can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing care teams and ensuring compliance with care standards. Be ready to share specific examples that highlight your leadership skills and ability to improve care services.
✨Tip Number 4
Research Consultus Care and Nursing thoroughly. Understanding their values, mission, and the specific services they offer will allow you to tailor your conversation during the interview and show how you align with their goals.
We think you need these skills to ace Area Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care management, particularly any roles that involved operational management or compliance with regulatory standards. Use specific examples to demonstrate your achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing high-quality care and your understanding of the challenges faced in the sector. Mention your familiarity with CQC requirements and how you can contribute to maintaining high standards at Consultus Care and Nursing.
Highlight Relevant Skills: Emphasise skills that are crucial for the Area Care Manager role, such as leadership, communication, and problem-solving abilities. Provide examples of how you've successfully managed teams and improved service delivery in previous positions.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Consultus Care and Nursing by mentioning their reputation and commitment to quality care. Discuss how your values align with theirs and how you can help them grow their Managed Care Service.
How to prepare for a job interview at Consultus Care & Nursing Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Consultus Care and Nursing thoroughly. Understand their values, services, and reputation in the industry. This will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Showcase Your Experience
As an Area Care Manager, your experience is crucial. Be prepared to discuss specific examples from your past roles that highlight your ability to manage care teams, ensure compliance with regulations, and deliver high-quality care. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role, such as managing client complaints or ensuring staff training compliance, and prepare thoughtful responses.
✨Demonstrate Leadership Skills
The role requires strong leadership and team management skills. Be ready to discuss how you foster a positive work environment, support your team, and handle performance reviews. Highlight any initiatives you've implemented to improve team morale or client satisfaction.
