At a Glance
- Tasks: Lead transformation projects in customer experience and contact centre operations using Agentic AI.
- Company: Join a forward-thinking consulting firm focused on innovation and client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with the chance to drive operational changes and foster innovation.
- Why this job: Make a real impact by enhancing customer journeys and mentoring future leaders.
- Qualifications: Strong background in management consulting and CRM required.
The predicted salary is between 60000 - 90000 £ per year.
Consulting Point is looking for a professional to spearhead Agentic AI transformation in customer experience and contact center operations. This hybrid role combines strategic business development with technology expertise to enhance customer journeys.
The ideal candidate will possess a strong background in management consulting and CRM. You will drive significant operational changes and mentor junior consultants, ensuring quality service delivery and innovation in client engagements.
Lead CX & CCaaS Transformation with Agentic AI employer: Consulting Point
At Consulting Point, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our hybrid work environment allows for flexibility while providing ample opportunities for professional growth and mentorship, particularly in the dynamic field of customer experience and contact centre operations. Join us to be part of a forward-thinking team that values your expertise and encourages you to drive meaningful change in client engagements.
