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- Tasks: Lead dialler strategies and optimise contact centre performance for maximum efficiency.
- Company: Join Consultation Claims, a forward-thinking company focused on growth and innovation.
- Benefits: Enjoy a competitive salary, benefits package, and a collaborative work environment.
- Why this job: Make a real impact by enhancing dialler systems and driving business success.
- Qualifications: 3+ years in dialler management with strong analytical and problem-solving skills.
- Other info: Dynamic workplace with opportunities for professional development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
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About Us:
At Consultation Claims we are committed to fostering growth, innovation, and continuous improvement. We believe in empowering our people with the tools and knowledge they need to excel. As a Dialler Manager, you will play a key role in ensuring that our dialler systems run smoothly, effectively, and in line with business needs. You will lead the strategy and performance of dialling campaigns, oversee dialler configurations, and work closely with operations to maximise efficiency while complying with relevant regulations.
Key Responsibilities:
- Lead the development and implementation of dialler strategies to optimize contact centre performance.
- Manage the configuration, optimisation, and maintenance of predictive and automatic dialler systems.
- Regularly analyse dialler performance, identifying and addressing bottlenecks, inefficiencies, and opportunities for improvement.
Reporting & Analytics:
- Generate detailed performance reports on dialler statistics, call outcomes, and agent productivity.
- Collaborate with senior management to provide insights and recommendations based on dialler data.
- Monitor call abandonment rates, service levels, and other KPIs to ensure compliance with operational standards.
Campaign Management:
- Work closely with the operations team to design and implement dialling campaigns that align with business goals.
- Ensure dialler strategies and settings align with campaign objectives and regulatory requirements.
- Troubleshoot and resolve any issues related to dialler systems, ensuring minimal disruption to operations.
- Collaborate with IT and technical teams to ensure systems are running efficiently and are regularly updated.
- Delivery and maintenance of Task Management Tool within the dialler configuration
Compliance & Regulation:
- Ensure dialler activities comply with all industry regulations, including but not limited to data protection, GDPR, and call centre regulations.
- Maintain up-to-date knowledge of relevant regulations and ensure that dialler processes adhere to legal standards.
- Provide training and support to team members on best practices for using dialler systems.
- Collaborate with other departments such as IT, operations, and compliance to ensure seamless dialler performance and overall business success.
- Manage relationships with dialler vendors and service providers.
- Ensure that vendors meet contractual obligations and performance standards.
Qualifications:
Experience:
- 3+ years in dialler management or contact centre operations or telephony environment
- Strong experience with dialler systems, such as [Connex, Aspect, Noble, Genesys, Avaya, etc.].
- Implementation of workforce task management tools
- Understanding of contact centre KPIs and performance metrics.
Skills:
- Excellent analytical skills with the ability to interpret data and generate actionable insights.
- Strong problem-solving skills, with the ability to troubleshoot dialler and system issues.
- Knowledge of telephony and CRM systems.
- Exceptional communication skills and the ability to collaborate with cross-functional teams.
Why Join Us:
- Competitive salary and benefits package
- A dynamic, inclusive, and collaborative work environment
EEO statements and additional legal disclosures can be added here as required.
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Dialler Manager employer: Consultation Claims Limited
Contact Detail:
Consultation Claims Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dialler Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your dialler systems knowledge. Be ready to discuss specific strategies you've implemented in the past and how they improved performance. Show them you’re not just familiar with the tech, but that you can truly leverage it for success.
✨Tip Number 3
Don’t forget to showcase your analytical skills! Bring examples of how you’ve used data to drive decisions in previous roles. This will demonstrate your ability to generate actionable insights, which is key for a Dialler Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dialler Manager role. Highlight your experience with dialler systems and any relevant achievements in contact centre operations. We want to see how you can bring value to our team!
Showcase Your Skills: In your cover letter, emphasise your analytical skills and problem-solving abilities. Mention specific examples of how you've optimised dialler performance or improved campaign outcomes in previous roles. This is your chance to shine!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Consultation Claims.
How to prepare for a job interview at Consultation Claims Limited
✨Know Your Dialler Systems
Make sure you brush up on the specific dialler systems mentioned in the job description, like Connex or Genesys. Be ready to discuss your experience with these systems and how you've optimised them in previous roles.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in past positions. Bring examples of performance reports you've generated and how those insights led to improvements in dialler performance or campaign success.
✨Understand Compliance Inside Out
Familiarise yourself with industry regulations such as GDPR and call centre standards. Be prepared to discuss how you've ensured compliance in your previous roles and how you would approach this at Consultation Claims.
✨Collaboration is Key
Highlight your experience working with cross-functional teams, especially IT and operations. Think of examples where your collaboration led to successful outcomes, and be ready to share how you can bring that teamwork to the role.