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- Tasks: Manage client relationships, deliver projects, and collaborate with teams for growth.
- Company: Join Consultant Connect, a telemedicine provider transforming NHS patient care.
- Benefits: Enjoy 25 days leave, private medical insurance, and a bonus incentive scheme.
- Why this job: Be part of a passionate team improving healthcare communication and making a real impact.
- Qualifications: Strong Excel skills, excellent communication, and a results-driven attitude required.
- Other info: Hybrid work model with a supportive onboarding and training programme.
The predicted salary is between 36000 - 60000 £ per year.
We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.
Contract type: Permanent
Hours of work: Monday to Friday, 37
Place of work: hybrid (home and Oxford office)
You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.
Stakeholder management & Relationship building:
- maintaining detailed project documentation
- supporting the AM in the delivery of the project strategy
- monitoring activity data to review growth
Reporting & Analysis:
- working with the Marketing team to ensure surveys go out to all key users
- collating and interpreting survey results
Problem solving & risk mitigation:
- supporting the AM in their problem-solving activities
- monitoring projects and sharing any trends or concerns to mitigate risk
Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
Good working knowledge of Excel
Excellent communication and relationship building skills
Behaviours that will help you succeed in this role:
- results-driven, self-motivated, flexible, and resilient
- seeking out advice from best-placed people to help shape solutions
- approaching projects, challenges, and people with a positive, can-do attitude.
Currently our benefits package includes:
- ~25 days annual leave + public holidays
- ~ Private Medical Insurance following probation
- ~10% Pension Contribution (5% employer and 5% employee)
- ~ Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, as well as counselling and Mental Health support
- ~ MyStrength, our own emotional awareness app supporting your mental and physical wellbeing
- ~Training Programme access - delivered in conjunction with Teladoc Health, our parent company
- ~ Extended parental leave
- ~5 days paid dependant leave
- ~ Bonus Incentive scheme
- ~ Cycle to work scheme
- ~ Company laptop
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group.
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Equality and Diversity: We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Manager-Account Manager employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly telemedicine. Understanding the nuances of how Consultant Connect operates and the challenges faced in this field will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Consultant Connect on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your Excel skills, as a good working knowledge is essential for this role. Consider taking an online course or practicing with real data to demonstrate your proficiency during discussions.
✨Tip Number 4
Prepare examples of how you've successfully built relationships and managed projects in the past. Be ready to discuss specific situations where your problem-solving skills made a difference, as these are key competencies for the Account Manager role.
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client service, and relationship building. Use specific examples that demonstrate your ability to manage projects and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with their needs, particularly in stakeholder management and problem-solving.
Highlight Relevant Skills: Emphasise your proficiency in Excel and any other tools that are relevant to the role. Also, showcase your communication skills and your ability to work collaboratively with different teams.
Showcase Your Results-Driven Attitude: In your application, provide examples of how you have been results-driven and self-motivated in previous roles. This will resonate well with the company's focus on achieving growth and delivering excellent client service.
How to prepare for a job interview at Consultant Connect
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Be prepared to share examples of how you've successfully managed client relationships in the past, highlighting your communication skills and your approach to problem-solving.
✨Demonstrate Your Analytical Abilities
The role involves reporting and analysis, so be ready to discuss your experience with data interpretation. Bring examples of how you've used data to drive decisions or improve client outcomes, especially in relation to surveys and project monitoring.
✨Emphasise Your Flexibility and Resilience
The job requires a results-driven and self-motivated attitude. Prepare to discuss situations where you've had to adapt to changing circumstances or overcome challenges, showcasing your positive, can-do approach.
✨Familiarise Yourself with the Company’s Services
Understanding Consultant Connect's services and their impact on patient care will set you apart. Research their telemedicine offerings and be ready to discuss how you can contribute to their mission of improving communication within the NHS.
