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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join Consultant Connect, a leader in telemedicine transforming NHS patient care.
- Benefits: Enjoy 25 days leave, private medical insurance, and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your career in a dynamic team.
- Qualifications: Strong communication skills and a results-driven attitude are essential.
- Other info: Hybrid working model with excellent training and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.
Contract type: Full-time, Permanent
Hours of work: Monday to Friday, 37.5 hrs / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)
Location: Hybrid of central Oxford office and home (min of 2 days to be agreed)
You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.
Key Responsibilities:
- Stakeholder management & Relationship building: maintaining detailed project documentation, supporting the AM in the delivery of the project strategy, monitoring activity data to review growth.
- Reporting & Analysis: working with the Marketing team to ensure surveys go out to all key users, collating and interpreting survey results.
- Problem solving & risk mitigation: supporting the AM in their problem-solving activities, monitoring projects and sharing any trends or concerns to mitigate risk.
- Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
Skills Required:
- Good working knowledge of Excel.
- Excellent communication and relationship building skills.
Behaviours that will help you succeed in this role:
- Results-driven, self-motivated, flexible, and resilient.
- Seeking out advice from best-placed people to help shape solutions.
- Approaching projects, challenges, and people with a positive, can-do attitude.
Benefits Package:
- ~25 days annual leave + public holidays.
- ~ Private Medical Insurance following probation.
- ~10% Pension Contribution (5% employer and 5% employee).
- ~ Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, as well as counselling and Mental Health support.
- ~ MyStrength, our own emotional awareness app supporting your mental and physical wellbeing.
- ~ Training Programme access - delivered in conjunction with Teladoc Health, our parent company.
- ~ Extended parental leave.
- ~ 5 days paid dependant leave.
- ~ Bonus Incentive scheme.
- ~ Cycle to work scheme.
- ~ Company laptop.
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. Our services are available to over 5,000 GP practices and 9,500 specialists.
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. We’re proud to be a Great Place To Work™ certified company as well as ranking 63 / 100 for UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and ranking 78 / 100 for UK’s Best Workplaces for Women – Small (20-50 employees).
Our office is based in Oxford city centre and although we currently operate a hybrid working policy, encouraging colleagues to come into the office at least once a week.
Company Values:
- Being aware of others' needs, encouraging and supporting colleagues, celebrating others' successes, treating clients and colleagues with respect, creating an environment where people feel valued and understood, showing empathy and understanding, being patient.
- Accountability: Taking ownership of work, having a team-focused attitude, following company policies and procedures, continuously striving to be better, transparently communicating with others, building trust within our team and with clients.
- Listening to understand, being encouraging, sharing information, expressing gratitude, being a team player, valuing diversity and inclusion, and asking questions to understand.
Equality and Diversity: We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
Manager-Account Manager employer: Consultant Connect
Contact Detail:
Consultant Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Consultant Connect on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Account Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their focus on client service and relationship building.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past work where you successfully navigated challenges. This will show you're results-driven and ready to tackle any issues that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Consultant Connect.
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client service, relationship building, and any relevant project management skills that align with what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t shy away from demonstrating your writing skills. Use clear, concise language and make sure your application reflects a positive, can-do attitude that matches our company culture.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your ability to manage projects, analyse data, and solve problems. We want to see how you’ve contributed to growth and success in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Consultant Connect
✨Know Your Clients
Before the interview, research Consultant Connect and its client base. Understand their services and how they impact patient care in the NHS. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've successfully built relationships with clients or resolved conflicts in the past. Be ready to discuss how you would approach communication with different teams, like Marketing and Product Development.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified problems and implemented solutions. Highlight your analytical skills and how you monitor project data to mitigate risks. This will show that you can handle the challenges that come with the role.
✨Emphasise Your Flexibility and Resilience
The job requires a results-driven and self-motivated attitude. Be prepared to discuss how you've adapted to changing circumstances in previous roles. Share examples that illustrate your ability to stay positive and flexible, even under pressure.
